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Troubleshooting

Account information

I tried to reset my password, but never received an email. What should I do?

Make sure that the email address you used to reset your password is the same email address that you used to create the account and log in. Also, check to see if the password reset email was redirected to your spam folder. Your password reset email will come from "noreply@gl.teva-pharm.com." If you’re using the right email address and the email isn't in your spam folder, please call Teva Customer Support at +1(888) 603-0788 Monday through Friday for assistance.

Connecting your inhaler

Why won't my ProAir Digihaler, AirDuo Digihaler, or ArmonAir Digihaler connect with the app?

The app is only intended for use with an inhaler in the Digihaler family with a QR code on top. To connect your inhaler to the Digihaler app, your inhaler must already be scanned and registered with the app. For instructions on how to register an inhaler, please see our “How do I add my ProAir Digihaler, AirDuo Digihaler, or ArmonAir Digihaler in the app when I refill my prescription and get a new inhaler?” FAQ.

To connect your registered inhaler, your inhaler must be within 15 feet of your smartphone and the Bluetooth® setting on your phone must be enabled. Your inhaler will automatically connect with the app when these conditions are met.

If you're still having issues, please contact Teva Support at +1(888) 603-0788 Monday through Friday.

How can I tell if my inhaler is connected?

Open the app and tap the “Digihalers and Safety” button from the bottom navigation on your screen to bring up the list of your registered inhalers. You will know your inhaler is connected to the app if the connectivity status says “Connected” and the icon is green. You will know your inhaler isn’t connected if the icon is grey with a line through it.

Why is the app telling me that the QR code is invalid?

Your QR code may be damaged or you might be scanning a device that is not an inhaler in the Digihaler family. If the QR code is scratched or damaged, please contact Teva Customer Support at +1(888) 603-0788 Monday through Friday.

What if my inhaler doesn't have a QR code?

Ensure that you are using a ProAir Digihaler, AirDuo Digihaler, or ArmonAir Digihaler. Other inhalers are not compatible with the Digihaler app.

Why is the app telling me that this inhaler is already registered?

If you try to scan an inhaler that you have already registered with your Digihaler account, the app will tell you that the inhaler is already registered to your account.

If your inhaler is already registered, you will see it listed in the app by tapping the "Digihalers and Safety" button from the bottom navigation on your screen. Clicking on a specific inhaler here will show details for this specific inhaler, including the Digihaler ID, which is also located on the QR code sticker on the top of your inhaler.

Why is the app telling me that somebody else is using this Digihaler?

If you try to scan an inhaler that has already been registered with another Digihaler account, the app will tell you it is unable to register the inhaler to your account because it belongs to someone else. An inhaler can only be registered to one person.

If you are a parent or guardian and are trying to register your dependent’s inhaler, please see our “How do I see information from my dependent in the app?” FAQ.

Bluetooth and connectivity

My Digihaler stopped connecting with my smartphone. How do I fix that?

  1. Make sure that the smartphone's Bluetooth® wireless technology is turned on and that the inhaler is connected and within range (15 feet from your smartphone).
  2. If you are still having problems, try restarting your smartphone and reopen the app.
  3. If the Digihaler and app still do not connect, please call Teva Customer Support at +1(888) 603-0788 Monday through Friday.
Getting started

I can’t find the app in my app store.

You can only see the app if your smartphone has an operating system that our app can be used with, such as:

  • Smartphones running on Android 6.0+
  • iPhones running on iOS 11+

Please note that:

  • Searching for “Digihaler” is the easiest way to find it.
  • Digihaler will only be available in the United States app stores upon initial release.

I don’t have a smartphone. Can I still see my data?

No. The data can only be viewed in the Digihaler app and the app can only be downloaded on a smartphone.

Does the app support larger text (font size) settings?

This version of the app doesn’t support larger text (font size) settings for all screens. Larger text settings will only work in some screens. If you are having trouble Signing Up you may need to reduce your font size. Go to your phone settings and reduce the font size to allow for Sign Up.

Messages and notifications

Why didn't I get a notification for one of my inhaler events?

Notifications should appear when these conditions are met:

  • Bluetooth® connectivity is turned on
  • The inhalation took place within the last 15 minutes
  • Notification permissions are given for the app
  • For Apple iPhones, the app is in use or operating in the background

Note: Regardless of whether you receive a notification, your data will not be lost. The Digihaler stores information to send to the app whenever it reconnects.

If the above conditions are met and you continue to have issues for more than an hour, contact Teva Customer Support at +1(888) 603-0788 Monday through Friday.

Digihaler® support page on mobile phone

Customer Support

If you have questions we haven’t answered, our customer support team is here to help you from Monday to Friday.

Call us at

+1 (888) 603-0788

 

Approved Uses and Important Safety Information for ProAir Digihaler

APPROVED USES FOR PROAIR DIGIHALER

APPROVED USES

PROAIR® DIGIHALER®
 (albuterol sulfate) Inhalation Powder is a prescription medicine used in people 4 years of age and older to:

  • treat or prevent bronchospasm in people who have reversible obstructive airway disease
  • prevent exercise-induced bronchospasm

IMPORTANT SAFETY INFORMATION

IMPORTANT SAFETY INFORMATION

Do not use PROAIR DIGIHALER if you are allergic to albuterol sulfate, lactose, milk proteins, or any of the ingredients in PROAIR DIGIHALER. Ask your healthcare provider if you have any questions or are not sure

Before using PROAIR DIGIHALER, tell your healthcare provider about all of your medical conditions, including if you:

  • have heart problems
  • have high blood pressure (hypertension)
  • have convulsions (seizures)
  • have thyroid problems
  • have diabetes
  • have low potassium levels in your blood
  • are pregnant or planning to become pregnant
  • are breastfeeding or planning to breastfeed

Tell your healthcare provider about all the medicines you take, especially:

  • other inhaled medicines or asthma medicines
  • beta blocker medicines
  • diuretics
  • digoxin
  • monoamine oxidase inhibitors
  • tricyclic antidepressants

Do not increase your dose or take extra doses of PROAIR DIGIHALER without first talking to your healthcare provider

Get medical help right away if PROAIR DIGIHALER no longer helps your symptoms, your symptoms get worse or you need to use your inhaler more often

While you are using PROAIR DIGIHALER, do not use other inhaled rescue medicines and asthma medicines unless your healthcare provider tells you to do so

PROAIR DIGIHALER may cause serious side effects, including:

      • worsening trouble breathing, coughing and wheezing (paradoxical bronchospasm). If this happens, stop using PROAIR DIGIHALER and call your healthcare provider or get emergency help right away. This is more likely to happen with your first use of a new asthma inhalation medicine
      • heart problems, including faster heart rate and higher blood pressure
      • possible death in people with asthma who use too much PROAIR DIGIHALER
      • allergic reactions. Call your healthcare provider right away if you have any of the following symptoms of an allergic reaction:
        • itchy skin
        • swelling beneath your skin or in your throat
        • rash
        • worsening trouble breathing
      • changes in laboratory blood values (sugar, potassium)

The most common side effects of PROAIR DIGIHALER include:

    • back pain
    • body aches and pain
    • upset stomach
    • sinus headache
    • urinary tract infection
    • your heart feels like it is pounding or racing (palpitations)
    • chest pain
    • fast heart rate
    • shakiness
    • nervousness
    • headache
    • dizziness
    • sore throat
    • runny nose

These are not all of the possible side effects of PROAIR DIGIHALER. For more information, ask your healthcare provider or pharmacist

You are encouraged to report negative side effects of prescription drugs to the FDA. Visit www.fda.gov/medwatch, or call 1-800-FDA-1088

Please read the full Prescribing Information for PROAIR DIGIHALER.

Approved Uses and Important Safety Information for AirDuo Digihaler and ArmonAir Digihaler

APPROVED USES FOR AIRDUO DIGIHALER AND
ARMONAIR DIGIHALER

APPROVED USES

  • AIRDUO® DIGIHALER® (fluticasone propionate and salmeterol) inhalation powder is a prescription medicine used to control symptoms of asthma and to prevent symptoms such as wheezing in people 12 years of age and older.
  • ARMONAIR® DIGIHALER® (fluticasone propionate) inhalation powder is a prescription medicine for the long-term treatment of asthma in patients 12 years and older.
  • AIRDUO DIGIHALER and ARMONAIR DIGIHALER are not used to relieve sudden breathing problems from asthma and won't replace a rescue inhaler.

AIRDUO DIGIHALER and ARMONAIR DIGIHALER each contain a built-in electronic module that records and stores information about inhaler events. AIRDUO DIGIHALER and ARMONAIR DIGIHALER may be used with, and transmit information to, a mobile App. AIRDUO DIGIHALER and ARMONAIR DIGIHALER do not need to be connected to the app in order for you to take your medicine.

IMPORTANT SAFETY INFORMATION

Important safety information

  • AIRDUO DIGIHALER contains salmeterol. Long-acting beta2-agonist (LABA) medicines such as salmeterol when used alone increase the risk of hospitalizations and death from asthma problems. AIRDUO DIGIHALER contains an inhaled corticosteroid (ICS) and a LABA. When an ICS and a LABA are used together, there is not a significant increased risk in hospitalizations and death from asthma problems.
  • Do not use AIRDUO DIGIHALER or ARMONAIR DIGIHALER to treat sudden breathing problems from asthma. Always have a rescue inhaler with you to treat sudden symptoms.
  • Do not use AIRDUO DIGIHALER or ARMONAIR DIGIHALER if you have a severe allergy to milk proteins or if you are allergic to any of the ingredients in the product. Ask your healthcare provider if you are not sure.
  • Do not use AIRDUO DIGIHALER or ARMONAIR DIGIHALER more often than prescribed.
  • Do not take AIRDUO DIGIHALER with other medicines that contain a LABA for any reason.
  • Tell your healthcare provider about all the medicines you take and about all of your health conditions.
  • Do not stop using ARMONAIR DIGIHALER, even if you are feeling better, unless your healthcare provider tells you to. If you miss a dose of ARMONAIR DIGIHALER, just skip that dose. Take your next dose at your usual time. Do not take 2 doses at 1 time.
  • AIRDUO DIGIHALER and ARMONAIR DIGIHALER can cause serious side effects, including:
    • Fungal infection in your mouth or throat (thrush). Rinse your mouth with water without swallowing after using AIRDUO DIGIHALER or ARMONAIR DIGIHALER to help reduce your chance of getting thrush.
    • Weakened immune system and increased chance of getting infections (immunosuppression). You should avoid exposure to chickenpox and measles, and, if exposed, tell your healthcare provider right away. Worsening of existing tuberculosis, fungal, bacterial, viral, or parasitic infections, or herpes infection of the eye (ocular herpes simplex) may occur.
    • Reduced adrenal function. This can happen when you stop taking an oral corticosteroid (such as prednisone) and start taking a medicine containing an ICS (such as AIRDUO DIGIHALER or ARMONAIR DIGIHALER). During this transition period, when your body is under stress such as from fever, trauma (such as a car accident), infection, or surgery, adrenal insufficiency can get worse and may cause death. Symptoms of adrenal insufficiency include:
      • feeling tired
      • lack of energy
      • weakness
      • nausea and vomiting
      • low blood pressure
  • For AIRDUO DIGIHALER, there may be sudden breathing problems immediately after inhaling your medicine. If you have sudden breathing problems immediately after inhaling your medicine, stop using AIRDUO DIGIHALER and call your healthcare provider right away.
  • Serious allergic reactions. Stop using AIRDUO DIGIHALER or ARMONAIR DIGIHALER and call your healthcare provider or get emergency medical care if you get any of the following symptoms of a serious allergic reaction:
      • rash
      • hives
      • swelling of your face, mouth, and tongue
      • nausea and vomiting
      • breathing problems
  • AIRDUO DIGIHALER can also cause additional serious side effects, including:
    • Effects on the heart
      • increased blood pressure
      • a fast or irregular heartbeat
      • chest pain
    • Effects on the nervous system
      • tremor
      • nervousness
  • AIRDUO DIGIHALER and ARMONAIR DIGIHALER can cause:
    • Bone thinning or weakness (osteoporosis)
    • Slowed growth in children. A child's growth should be checked often.
    • Eye problems including glaucoma and cataracts. You should have regular eye exams while using AIRDUO DIGIHALER or ARMONAIR DIGIHALER.
  • For AIRDUO DIGIHALER, changes may occur in laboratory blood values (sugar, potassium, certain types of white blood cells)
  • For ARMONAIR DIGIHALER increased wheezing (bronchospasm) may occur. Increased wheezing can happen right away after using ARMONAIR DIGIHALER. If this occurs, stop using ARMONAIR DIGIHALER and call your healthcare provider. Always have a rescue inhaler with you to treat sudden wheezing.
  • Common side effects of AIRDUO DIGIHALER and ARMONAIR DIGIHALER include:
    • thrush in your mouth or throat. Rinse your mouth with water without swallowing after use to help prevent this.
    • headache
    • cough
  • Additionally, AIRDUO DIGIHALER has common side effects of:
    • back pain
    • infection of nose and throat (nasopharyngitis)
  • ARMONAIR DIGIHALER has common side effects of:
    • upper respiratory tract infection
    • infection or inflammation of nose and throat (nasopharyngitis)
  • These are not all the possible side effects of AIRDUO DIGIHALER and ARMONAIR DIGIHALER. Call your healthcare provider for medical advice about side effects.
  • You are encouraged to report negative side effects of prescription drugs to the FDA. Visit www.fda.gov/medwatch, or call 1-800-FDA-1088.

Please see full Prescribing Information for AIRDUO DIGIHALER and ARMONAIR DIGIHALER.

 

Devices comply with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) These devices may not cause harmful interference, and (2) these devices must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by Teva could void the user’s authority to operate the equipment.

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