I tried to reset my password, but never received an email. What should I do?
Make sure that the email address you used to reset your password is the same email address that you used to create the account and log in. Also, check to see if the password reset email was redirected to your spam folder. Your password reset email will come from "firstname.lastname@example.org." If you’re using the right email address and the email isn't in your spam folder, please call Teva Customer Support at +1(888) 603-0788 Monday through Friday for assistance.
Why won't my ProAir Digihaler, AirDuo Digihaler, or ArmonAir Digihaler connect with the app?
The app is only intended for use with an inhaler in the Digihaler family with a QR code on top. To connect your inhaler to the Digihaler app, your inhaler must already be scanned and registered with the app. For instructions on how to register an inhaler, please see our “How do I add my ProAir Digihaler, AirDuo Digihaler, or ArmonAir Digihaler in the app when I refill my prescription and get a new inhaler?” FAQ.
To connect your registered inhaler, your inhaler must be within 15 feet of your smartphone and the Bluetooth® setting on your phone must be enabled. Your inhaler will automatically connect with the app when these conditions are met.
If you're still having issues, please contact Teva Support at +1(888) 603-0788 Monday through Friday.
How can I tell if my inhaler is connected?
Open the app and tap the “Digihalers and Safety” button from the bottom navigation on your screen to bring up the list of your registered inhalers. You will know your inhaler is connected to the app if the connectivity status says “Connected” and the icon is green. You will know your inhaler isn’t connected if the icon is grey with a line through it.
Why is the app telling me that the QR code is invalid?
Your QR code may be damaged or you might be scanning a device that is not an inhaler in the Digihaler family. If the QR code is scratched or damaged, please contact Teva Customer Support at +1(888) 603-0788 Monday through Friday.
What if my inhaler doesn't have a QR code?
Ensure that you are using a ProAir Digihaler, AirDuo Digihaler, or ArmonAir Digihaler. Other inhalers are not compatible with the Digihaler app.
Why is the app telling me that this inhaler is already registered?
If you try to scan an inhaler that you have already registered with your Digihaler account, the app will tell you that the inhaler is already registered to your account.
If your inhaler is already registered, you will see it listed in the app by tapping the "Digihalers and Safety" button from the bottom navigation on your screen. Clicking on a specific inhaler here will show details for this specific inhaler, including the Digihaler ID, which is also located on the QR code sticker on the top of your inhaler.
Why is the app telling me that somebody else is using this Digihaler?
If you try to scan an inhaler that has already been registered with another Digihaler account, the app will tell you it is unable to register the inhaler to your account because it belongs to someone else. An inhaler can only be registered to one person.
If you are a parent or guardian and are trying to register your dependent’s inhaler, please see our “How do I see information from my dependent in the app?” FAQ.
My Digihaler stopped connecting with my smartphone. How do I fix that?
- Make sure that the smartphone's Bluetooth® wireless technology is turned on and that the inhaler is connected and within range (15 feet from your smartphone).
- If you are still having problems, try restarting your smartphone and reopen the app.
- If the Digihaler and app still do not connect, please call Teva Customer Support at +1(888) 603-0788 Monday through Friday.
I can’t find the app in my app store.
You can only see the app if your smartphone has an operating system that our app can be used with, such as:
- Smartphones running on Android 6.0+
- iPhones running on iOS 11+
Please note that:
- Searching for “Digihaler” is the easiest way to find it.
- Digihaler will only be available in the United States app stores upon initial release.
I don’t have a smartphone. Can I still see my data?
No. The data can only be viewed in the Digihaler app and the app can only be downloaded on a smartphone.
Does the app support larger text (font size) settings?
This version of the app doesn’t support larger text (font size) settings for all screens. Larger text settings will only work in some screens. If you are having trouble Signing Up you may need to reduce your font size. Go to your phone settings and reduce the font size to allow for Sign Up.
Why didn't I get a notification for one of my inhaler events?
Notifications should appear when these conditions are met:
- Bluetooth® connectivity is turned on
- The inhalation took place within the last 15 minutes
- Notification permissions are given for the app
- For Apple iPhones, the app is in use or operating in the background
Note: Regardless of whether you receive a notification, your data will not be lost. The Digihaler stores information to send to the app whenever it reconnects.
If the above conditions are met and you continue to have issues for more than an hour, contact Teva Customer Support at +1(888) 603-0788 Monday through Friday.