Teva logo

Healthcare Provider Resources

The information in this section of the site is intended for healthcare professionals in the United States only.

Signing up

Is there a guide for getting started on the Digihaler Dashboard?

Download the Dashboard User Guide here

The information in this section of the site is intended for healthcare professionals in the United States only.

How do I sign up to gain access to the Digihaler Dashboard?

Both new and existing users can access the Dashboard at https://us.dhp.ehealth.teva/careprogram/welcome. It’s advised to bookmark this link for easy access in the future.

The information in this section of the site is intended for healthcare professionals in the United States only.

Can I sign up to the Digihaler Dashboard on my own?

Yes, but you won’t be able to access any of the Dashboard’s underlying healthcare programs. To sign up and gain access to data, you will need to be invited by a Teva representative or by a colleague who already has access to the specific healthcare program. Once they do, a unique 10-character invitation code will be generated. You will be provided with this invitation code for use during the sign-up process.

The information in this section of the site is intended for healthcare professionals in the United States only.

I’m being asked to check my email for a one-time sign-in code. Is this the same invitation code that my colleague provided me?

The invitation code is a 10-character code that ensures you get added to the proper Healthcare Program. Unlike the one-time sign-in code, which is a 6-digit number sent to your email to confirm your email address.

The information in this section of the site is intended for healthcare professionals in the United States only.

Why didn’t I receive an email that contains my one-time sign-in code?

This can happen for the following reasons:

  • It may take a few minutes for the code to appear in your inbox
  • The email may have been placed in your spam folder
  • The email you entered on the sign-up screen may have been entered with a typo in it

The information in this section of the site is intended for healthcare professionals in the United States only.

Why is my one-time sign-in code not being accepted?

This can happen for the following reasons:

  • You may have mistakenly typed in the 10-character invite code provided to you by your colleague rather than the 6-digit number sent to your email address.
  • If you enter the wrong code, a new one is generated. Only the most recently sent code is valid.
  • Make sure you did not add any spaces to your code, a space will result in an error.
  • There is a known issue where sometimes more than one code is sent to you. Only the most recent code is valid, but it may be hard to determine which it is. Check the timestamps of the emails and choose the email that was most recently sent. If you enter the older code, you’ll get an error and an additional email with a new code will appear in your inbox. Please use this new code to try again.

The information in this section of the site is intended for healthcare professionals in the United States only.

Why did I get a “User Not Authorized” message?

This can happen for the following reasons:

  • The email that your colleague specified when inviting you is not the same as the email you used to sign up.
  • It’s been more than 7 days since the invite was created. Unused invites expire after 7 days for security reasons.

The information in this section of the site is intended for healthcare professionals in the United States only.

Why am I being asked to re-enter a one-time sign-in code if I already did this successfully on a previous login?

This can happen for the following reasons:

  • You are using a different workstation than before
  • Your browser’s cache was cleared
  • Another user used the same workstation as you to log into the Dashboard

The information in this section of the site is intended for healthcare professionals in the United States only.

Can I join more than one Healthcare Program through the Digihaler Dashboard?

Yes, at any point a colleague can invite you to join additional programs. You’ll need to click “Join Another Program” during the login process, and then enter the additional invitation code your colleague provides you.

The information in this section of the site is intended for healthcare professionals in the United States only.

Managing Patients within the Digihaler Dashboard

How do I add patients to my healthcare program through the Digihaler Dashboard?

From the patient list, click on Invite Patient and provide the patient with the 10-character code shown on the screen.

The information in this section of the site is intended for healthcare professionals in the United States only.

Why can’t I find my patient in the patient list on the Digihaler Dashboard?

This can happen for the following reasons:

  • The patient hasn’t yet entered the invitation code in their app
  • The patient tried to join but waited longer than 7 days
  • The patient tried to join but entered the wrong code
  • The patient joined the program but then removed themselves using the app
  • The patient joined the program but you or a colleague removed the patient from the program using the Dashboard

The information in this section of the site is intended for healthcare professionals in the United States only.

What if my patient and I both lose the patient’s invitation code?

You can generate a new invitation code and provide it to the patient. The previous code will expire automatically after 7 days.

The information in this section of the site is intended for healthcare professionals in the United States only.

How do I remove a patient from my Digihaler Dashboard program?

You can remove a patient by selecting them from the list of patients then clicking “Remove Patient.” Patients can also remove themselves through the app.

The information in this section of the site is intended for healthcare professionals in the United States only.

Will the patient lose their data when they’re removed from my Digihaler Dashboard program?

No, the patient’s data remains in their app at all times, regardless of any programs they’ve joined or left.

The information in this section of the site is intended for healthcare professionals in the United States only.

I have access to multiple programs through the Digihaler Dashboard. How do I ensure I’m inviting my patient to the right one?

  • Using the top right menu, select the program in which you want to view. The names will be listed.
  • Click on Invite Patient to generate a new invite code and provide it to the patient for entering in their app.

The information in this section of the site is intended for healthcare professionals in the United States only.

I have access to multiple programs through the Digihaler Dashboard. If I mistakenly invite a patient to the wrong program, how do I fix that?

  • If the patient has not yet joined the program, instruct them to ignore the invitation code you sent them and invite them to the right program. A new invitation code will be generated.
  • If the patient has already joined the program, select your patient from the list and click Remove Patient. Switch to the proper program and invite them again. Provide the patient with the new code.

The information in this section of the site is intended for healthcare professionals in the United States only.

Viewing Patient Data

Who has access to the patient data in my Digihaler Dashboard program?

All Dashboard users can see all patients inside a given program. There is currently no way to divide a program’s patients among specific Dashboard users.

The information in this section of the site is intended for healthcare professionals in the United States only.

How current is the data in the Digihaler Dashboard?

Provided the patient’s Digihaler is connected to the patient’s phone, the Digihaler app is running, and the patient’s phone is connected to the internet, the data should not be more than a few minutes old. To check inhaler connectivity, ensure that the All Connected data is not more than a few hours old. For more help, see the “Troubleshooting Digihaler Connectivity” section below.

The information in this section of the site is intended for healthcare professionals in the United States only.

How come my patient has inhaler events listed under tomorrow’s date?

The time of inhalation is always displayed from the patient’s perspective. If your patient is in a time zone ahead of yours where the next day has already started for them, you may see inhalations that appear on tomorrow’s date.

The information in this section of the site is intended for healthcare professionals in the United States only.

Can I add information to the patient record?

No, the Dashboard currently only allows viewing of data generated by the patient’s Digihaler and accompanying app.

The information in this section of the site is intended for healthcare professionals in the United States only.

Can I change a patient’s demographics?

No, patient demographics are entered by the patient when they sign up to the app and cannot be changed by either the patient or a Dashboard user.

The information in this section of the site is intended for healthcare professionals in the United States only.

Troubleshooting Digihaler Connectivity

The data showing for my patient is incorrect or there’s no data showing at all, what should I do?

This can happen for the following reasons:

  • The patient’s Digihaler and phone were out of range of each other (approximately 15 feet apart)
  • The patient has their phone on airplane mode
  • The patient has their phone’s Bluetooth® or internet connection turned off
  • The patient has logged out of the app
  • The patient force-quit the app or rebooted their phone, and did not relaunch the app

Speak to your patient to confirm none of the issues above are preventing connectivity. If the patient continues to have connectivity issues, have the patient contact Teva Customer Support at +1 (888) 603-0788 Monday through Friday.

The information in this section of the site is intended for healthcare professionals in the United States only.

Managing Digihaler Dashboard Teammates

What are Teammates?

“Teammates” is the term used to describe any type of healthcare provider, whether clinical or administrative, who has been given access to the Dashboard.

The information in this section of the site is intended for healthcare professionals in the United States only.

How do I invite a Teammate to the Digihaler Dashboard?

Provided you have administrator permissions, switch from Patient List to Team List and click on Invite Teammate. If you want the new teammate to also be able to invite additional colleagues, ensure you assign them the Admin role.

The information in this section of the site is intended for healthcare professionals in the United States only.

How do I remove a Teammate from the Digihaler Dashboard?

From the Team List, click on Remove Teammate from beside the desired user.

The information in this section of the site is intended for healthcare professionals in the United States only.

Can I change an existing Teammate’s role?

Currently, you must remove the Teammate from the Dashboard and then re-invite them using the proper role.

The information in this section of the site is intended for healthcare professionals in the United States only.

Digihaler® support page on mobile phone

Customer Support

If you have questions we haven’t answered, our customer support team is here to help you from Monday to Friday.

Call us at

+1 (888) 603-0788

 

Approved Uses and Important Safety Information for ProAir Digihaler

APPROVED USES FOR PROAIR DIGIHALER

APPROVED USES

PROAIR® DIGIHALER®
 (albuterol sulfate) Inhalation Powder is a prescription medicine used in people 4 years of age and older to:

  • treat or prevent bronchospasm in people who have reversible obstructive airway disease
  • prevent exercise-induced bronchospasm

IMPORTANT SAFETY INFORMATION

IMPORTANT SAFETY INFORMATION

Do not use PROAIR DIGIHALER if you are allergic to albuterol sulfate, lactose, milk proteins, or any of the ingredients in PROAIR DIGIHALER. Ask your healthcare provider if you have any questions or are not sure

Before using PROAIR DIGIHALER, tell your healthcare provider about all of your medical conditions, including if you:

  • have heart problems
  • have high blood pressure (hypertension)
  • have convulsions (seizures)
  • have thyroid problems
  • have diabetes
  • have low potassium levels in your blood
  • are pregnant or planning to become pregnant
  • are breastfeeding or planning to breastfeed

Tell your healthcare provider about all the medicines you take, especially:

  • other inhaled medicines or asthma medicines
  • beta blocker medicines
  • diuretics
  • digoxin
  • monoamine oxidase inhibitors
  • tricyclic antidepressants

Do not increase your dose or take extra doses of PROAIR DIGIHALER without first talking to your healthcare provider

Get medical help right away if PROAIR DIGIHALER no longer helps your symptoms, your symptoms get worse or you need to use your inhaler more often

While you are using PROAIR DIGIHALER, do not use other inhaled rescue medicines and asthma medicines unless your healthcare provider tells you to do so

PROAIR DIGIHALER may cause serious side effects, including:

      • worsening trouble breathing, coughing and wheezing (paradoxical bronchospasm). If this happens, stop using PROAIR DIGIHALER and call your healthcare provider or get emergency help right away. This is more likely to happen with your first use of a new asthma inhalation medicine
      • heart problems, including faster heart rate and higher blood pressure
      • possible death in people with asthma who use too much PROAIR DIGIHALER
      • allergic reactions. Call your healthcare provider right away if you have any of the following symptoms of an allergic reaction:
        • itchy skin
        • swelling beneath your skin or in your throat
        • rash
        • worsening trouble breathing
      • changes in laboratory blood values (sugar, potassium)

The most common side effects of PROAIR DIGIHALER include:

    • back pain
    • body aches and pain
    • upset stomach
    • sinus headache
    • urinary tract infection
    • your heart feels like it is pounding or racing (palpitations)
    • chest pain
    • fast heart rate
    • shakiness
    • nervousness
    • headache
    • dizziness
    • sore throat
    • runny nose

These are not all of the possible side effects of PROAIR DIGIHALER. For more information, ask your healthcare provider or pharmacist

You are encouraged to report negative side effects of prescription drugs to the FDA. Visit www.fda.gov/medwatch, or call 1-800-FDA-1088

Please read the full Prescribing Information for PROAIR DIGIHALER.

Approved Uses and Important Safety Information for AirDuo Digihaler and ArmonAir Digihaler

APPROVED USES FOR AIRDUO DIGIHALER AND
ARMONAIR DIGIHALER

APPROVED USES

  • AIRDUO® DIGIHALER® (fluticasone propionate and salmeterol) inhalation powder is a prescription medicine used to control symptoms of asthma and to prevent symptoms such as wheezing in people 12 years of age and older.
  • ARMONAIR® DIGIHALER® (fluticasone propionate) inhalation powder is a prescription medicine for the long-term treatment of asthma in patients 12 years and older.
  • AIRDUO DIGIHALER and ARMONAIR DIGIHALER are not used to relieve sudden breathing problems from asthma and won't replace a rescue inhaler.

AIRDUO DIGIHALER and ARMONAIR DIGIHALER each contain a built-in electronic module that records and stores information about inhaler events. AIRDUO DIGIHALER and ARMONAIR DIGIHALER may be used with, and transmit information to, a mobile App. AIRDUO DIGIHALER and ARMONAIR DIGIHALER do not need to be connected to the app in order for you to take your medicine.

IMPORTANT SAFETY INFORMATION

Important safety information

  • AIRDUO DIGIHALER contains salmeterol. Long-acting beta2-agonist (LABA) medicines such as salmeterol when used alone increase the risk of hospitalizations and death from asthma problems. AIRDUO DIGIHALER contains an inhaled corticosteroid (ICS) and a LABA. When an ICS and a LABA are used together, there is not a significant increased risk in hospitalizations and death from asthma problems.
  • Do not use AIRDUO DIGIHALER or ARMONAIR DIGIHALER to treat sudden breathing problems from asthma. Always have a rescue inhaler with you to treat sudden symptoms.
  • Do not use AIRDUO DIGIHALER or ARMONAIR DIGIHALER if you have a severe allergy to milk proteins or if you are allergic to any of the ingredients in the product. Ask your healthcare provider if you are not sure.
  • Do not use AIRDUO DIGIHALER or ARMONAIR DIGIHALER more often than prescribed.
  • Do not take AIRDUO DIGIHALER with other medicines that contain a LABA for any reason.
  • Tell your healthcare provider about all the medicines you take and about all of your health conditions.
  • Do not stop using ARMONAIR DIGIHALER, even if you are feeling better, unless your healthcare provider tells you to. If you miss a dose of ARMONAIR DIGIHALER, just skip that dose. Take your next dose at your usual time. Do not take 2 doses at 1 time.
  • AIRDUO DIGIHALER and ARMONAIR DIGIHALER can cause serious side effects, including:
    • Fungal infection in your mouth or throat (thrush). Rinse your mouth with water without swallowing after using AIRDUO DIGIHALER or ARMONAIR DIGIHALER to help reduce your chance of getting thrush.
    • Weakened immune system and increased chance of getting infections (immunosuppression). You should avoid exposure to chickenpox and measles, and, if exposed, tell your healthcare provider right away. Worsening of existing tuberculosis, fungal, bacterial, viral, or parasitic infections, or herpes infection of the eye (ocular herpes simplex) may occur.
    • Reduced adrenal function. This can happen when you stop taking an oral corticosteroid (such as prednisone) and start taking a medicine containing an ICS (such as AIRDUO DIGIHALER or ARMONAIR DIGIHALER). During this transition period, when your body is under stress such as from fever, trauma (such as a car accident), infection, or surgery, adrenal insufficiency can get worse and may cause death. Symptoms of adrenal insufficiency include:
      • feeling tired
      • lack of energy
      • weakness
      • nausea and vomiting
      • low blood pressure
  • For AIRDUO DIGIHALER, there may be sudden breathing problems immediately after inhaling your medicine. If you have sudden breathing problems immediately after inhaling your medicine, stop using AIRDUO DIGIHALER and call your healthcare provider right away.
  • Serious allergic reactions. Stop using AIRDUO DIGIHALER or ARMONAIR DIGIHALER and call your healthcare provider or get emergency medical care if you get any of the following symptoms of a serious allergic reaction:
      • rash
      • hives
      • swelling of your face, mouth, and tongue
      • nausea and vomiting
      • breathing problems
  • AIRDUO DIGIHALER can also cause additional serious side effects, including:
    • Effects on the heart
      • increased blood pressure
      • a fast or irregular heartbeat
      • chest pain
    • Effects on the nervous system
      • tremor
      • nervousness
  • AIRDUO DIGIHALER and ARMONAIR DIGIHALER can cause:
    • Bone thinning or weakness (osteoporosis)
    • Slowed growth in children. A child's growth should be checked often.
    • Eye problems including glaucoma and cataracts. You should have regular eye exams while using AIRDUO DIGIHALER or ARMONAIR DIGIHALER.
  • For AIRDUO DIGIHALER, changes may occur in laboratory blood values (sugar, potassium, certain types of white blood cells)
  • For ARMONAIR DIGIHALER increased wheezing (bronchospasm) may occur. Increased wheezing can happen right away after using ARMONAIR DIGIHALER. If this occurs, stop using ARMONAIR DIGIHALER and call your healthcare provider. Always have a rescue inhaler with you to treat sudden wheezing.
  • Common side effects of AIRDUO DIGIHALER and ARMONAIR DIGIHALER include:
    • thrush in your mouth or throat. Rinse your mouth with water without swallowing after use to help prevent this.
    • headache
    • cough
  • Additionally, AIRDUO DIGIHALER has common side effects of:
    • back pain
    • infection of nose and throat (nasopharyngitis)
  • ARMONAIR DIGIHALER has common side effects of:
    • upper respiratory tract infection
    • infection or inflammation of nose and throat (nasopharyngitis)
  • These are not all the possible side effects of AIRDUO DIGIHALER and ARMONAIR DIGIHALER. Call your healthcare provider for medical advice about side effects.
  • You are encouraged to report negative side effects of prescription drugs to the FDA. Visit www.fda.gov/medwatch, or call 1-800-FDA-1088.

Please see full Prescribing Information for AIRDUO DIGIHALER and ARMONAIR DIGIHALER.

 

Devices comply with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) These devices may not cause harmful interference, and (2) these devices must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by Teva could void the user’s authority to operate the equipment.

Are you a healthcare professional?

The information on this site is intended for healthcare professionals in the United States.
Are you a healthcare professional in the United States?

You are about to leave this site

You are about to leave digihaler.com/support and enter a website operated by a third party.

Would you like to continue?