Healthcare Provider Resources
The information in this section of the site is intended for healthcare professionals in the United States only.
Is there a guide for getting started on the Digihaler Dashboard?
Download the Dashboard User Guide here
The information in this section of the site is intended for healthcare professionals in the United States only.
How do I sign up to gain access to the Digihaler Dashboard?

Both new and existing users can access the Dashboard at https://us.dhp.ehealth.teva/careprogram/welcome. It’s advised to bookmark this link for easy access in the future.
The information in this section of the site is intended for healthcare professionals in the United States only.
Can I sign up to the Digihaler Dashboard on my own?

Yes, but you won’t be able to access any of the Dashboard’s underlying healthcare programs. To sign up and gain access to data, you will need to be invited by a Teva representative or by a colleague who already has access to the specific healthcare program. Once they do, a unique 10-character invitation code will be generated. You will be provided with this invitation code for use during the sign-up process.
The information in this section of the site is intended for healthcare professionals in the United States only.
I’m being asked to check my email for a one-time sign-in code. Is this the same invitation code that my colleague provided me?

The invitation code is a 10-character code that ensures you get added to the proper Healthcare Program. Unlike the one-time sign-in code, which is a 6-digit number sent to your email to confirm your email address.
The information in this section of the site is intended for healthcare professionals in the United States only.
Why didn’t I receive an email that contains my one-time sign-in code?

This can happen for the following reasons:
- It may take a few minutes for the code to appear in your inbox
- The email may have been placed in your spam folder
- The email you entered on the sign-up screen may have been entered with a typo in it
The information in this section of the site is intended for healthcare professionals in the United States only.
Why is my one-time sign-in code not being accepted?

This can happen for the following reasons:
- You may have mistakenly typed in the 10-character invite code provided to you by your colleague rather than the 6-digit number sent to your email address.
- If you enter the wrong code, a new one is generated. Only the most recently sent code is valid.
- Make sure you did not add any spaces to your code, a space will result in an error.
- There is a known issue where sometimes more than one code is sent to you. Only the most recent code is valid, but it may be hard to determine which it is. Check the timestamps of the emails and choose the email that was most recently sent. If you enter the older code, you’ll get an error and an additional email with a new code will appear in your inbox. Please use this new code to try again.
The information in this section of the site is intended for healthcare professionals in the United States only.
Why did I get a “User Not Authorized” message?

This can happen for the following reasons:
- The email that your colleague specified when inviting you is not the same as the email you used to sign up.
- It’s been more than 7 days since the invite was created. Unused invites expire after 7 days for security reasons.
The information in this section of the site is intended for healthcare professionals in the United States only.
Why am I being asked to re-enter a one-time sign-in code if I already did this successfully on a previous login?

This can happen for the following reasons:
- You are using a different workstation than before
- Your browser’s cache was cleared
- Another user used the same workstation as you to log into the Dashboard
The information in this section of the site is intended for healthcare professionals in the United States only.
Yes, at any point a colleague can invite you to join additional programs. You’ll need to click “Join Another Program” during the login process, and then enter the additional invitation code your colleague provides you.
The information in this section of the site is intended for healthcare professionals in the United States only.
From the patient list, click on Invite Patient and provide the patient with the 10-character code shown on the screen.
The information in this section of the site is intended for healthcare professionals in the United States only.
Why can’t I find my patient in the patient list on the Digihaler Dashboard?

This can happen for the following reasons:
- The patient hasn’t yet entered the invitation code in their app
- The patient tried to join but waited longer than 7 days
- The patient tried to join but entered the wrong code
- The patient joined the program but then removed themselves using the app
- The patient joined the program but you or a colleague removed the patient from the program using the Dashboard
The information in this section of the site is intended for healthcare professionals in the United States only.
What if my patient and I both lose the patient’s invitation code?

You can generate a new invitation code and provide it to the patient. The previous code will expire automatically after 7 days.
The information in this section of the site is intended for healthcare professionals in the United States only.
How do I remove a patient from my Digihaler Dashboard program?

You can remove a patient by selecting them from the list of patients then clicking “Remove Patient.” Patients can also remove themselves through the app.
The information in this section of the site is intended for healthcare professionals in the United States only.
Will the patient lose their data when they’re removed from my Digihaler Dashboard program?

No, the patient’s data remains in their app at all times, regardless of any programs they’ve joined or left.
The information in this section of the site is intended for healthcare professionals in the United States only.
- Using the top right menu, select the program in which you want to view. The names will be listed.
- Click on Invite Patient to generate a new invite code and provide it to the patient for entering in their app.
The information in this section of the site is intended for healthcare professionals in the United States only.
- If the patient has not yet joined the program, instruct them to ignore the invitation code you sent them and invite them to the right program. A new invitation code will be generated.
- If the patient has already joined the program, select your patient from the list and click Remove Patient. Switch to the proper program and invite them again. Provide the patient with the new code.
The information in this section of the site is intended for healthcare professionals in the United States only.
Who has access to the patient data in my Digihaler Dashboard program?

All Dashboard users can see all patients inside a given program. There is currently no way to divide a program’s patients among specific Dashboard users.
The information in this section of the site is intended for healthcare professionals in the United States only.
How current is the data in the Digihaler Dashboard?

Provided the patient’s Digihaler is connected to the patient’s phone, the Digihaler app is running, and the patient’s phone is connected to the internet, the data should not be more than a few minutes old. To check inhaler connectivity, ensure that the All Connected data is not more than a few hours old. For more help, see the “Troubleshooting Digihaler Connectivity” section below.
The information in this section of the site is intended for healthcare professionals in the United States only.
How come my patient has inhaler events listed under tomorrow’s date?

The time of inhalation is always displayed from the patient’s perspective. If your patient is in a time zone ahead of yours where the next day has already started for them, you may see inhalations that appear on tomorrow’s date.
The information in this section of the site is intended for healthcare professionals in the United States only.
Can I add information to the patient record?

No, the Dashboard currently only allows viewing of data generated by the patient’s Digihaler and accompanying app.
The information in this section of the site is intended for healthcare professionals in the United States only.
Can I change a patient’s demographics?

No, patient demographics are entered by the patient when they sign up to the app and cannot be changed by either the patient or a Dashboard user.
The information in this section of the site is intended for healthcare professionals in the United States only.
The data showing for my patient is incorrect or there’s no data showing at all, what should I do?

This can happen for the following reasons:
- The patient’s Digihaler and phone were out of range of each other (approximately 15 feet apart)
- The patient has their phone on airplane mode
- The patient has their phone’s Bluetooth® or internet connection turned off
- The patient has logged out of the app
- The patient force-quit the app or rebooted their phone, and did not relaunch the app
Speak to your patient to confirm none of the issues above are preventing connectivity. If the patient continues to have connectivity issues, have the patient contact Teva Customer Support at +1 (888) 603-0788 Monday through Friday.
The information in this section of the site is intended for healthcare professionals in the United States only.
What are Teammates?

“Teammates” is the term used to describe any type of healthcare provider, whether clinical or administrative, who has been given access to the Dashboard.
The information in this section of the site is intended for healthcare professionals in the United States only.
Provided you have administrator permissions, switch from Patient List to Team List and click on Invite Teammate. If you want the new teammate to also be able to invite additional colleagues, ensure you assign them the Admin role.
The information in this section of the site is intended for healthcare professionals in the United States only.
From the Team List, click on Remove Teammate from beside the desired user.
The information in this section of the site is intended for healthcare professionals in the United States only.
Can I change an existing Teammate’s role?

Currently, you must remove the Teammate from the Dashboard and then re-invite them using the proper role.
The information in this section of the site is intended for healthcare professionals in the United States only.