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Healthcare Provider Support

I have questions about:

Getting Started on the Dashboard
Managing My
Teammates
Managing My Patients
in the Dashboard
Viewing Patient
Data

Click here for the Digihaler Dashboard Reference Guide

Getting Started on the Dashboard

Is there a guide for getting started using my Digihaler Dashboard?

Download the Dashboard User Guide here.

The information in this section of the site is intended for healthcare professionals in the United States only.

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How do I sign up to gain access to the Digihaler Dashboard?

Both new and existing users can access the Dashboard here.

Bookmark this link for easy access in the future:

https://us.dhp.ehealth.teva/careprogram/welcome

The information in this section of the site is intended for healthcare professionals in the United States only.

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Can I sign up for the Digihaler Dashboard on my own?

Yes, but you won’t be able to access any of the Dashboard’s healthcare programs. To sign up and gain access to your patients' data, first you will need to be invited by a Teva representative or by a colleague who already has access to the specific healthcare program. This person will need to generate a unique 10-character invitation code and provide this to you. This code will be used during the sign-up process

The information in this section of the site is intended for healthcare professionals in the United States only.

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I’m being asked to check my email for a one-time sign-in code. Is this the same invitation code that my colleague provided me?

The invitation code is a 10-character code that ensures you get added to the proper healthcare program. Unlike the one-time sign-in code, which is a 6-digit number sent to your email to confirm your email address.

The information in this section of the site is intended for healthcare professionals in the United States only.

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I didn’t receive the one-time sign-in code email. Why?

There are a few possible reasons:

  • It may take a few minutes for the email to appear.
  • Check your spam or junk folder for the email.
  • The email address you used on the sign-up screen may have been spelled incorrectly.

The information in this section of the site is intended for healthcare professionals in the United States only.

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Why is my one-time sign-in code not being accepted?

This can happen for the following reasons:

  • You may have mistakenly typed in the 10-character invitation code provided to you by your colleague rather than the 6-digit number sent to your email address.
  • If you enter the code incorrectly once, a new one is automatically generated. Only the most recently sent code is valid. Please check your inbox for a new code.
  • Make sure you did not add any spaces to your code, a space will result in an error.

The information in this section of the site is intended for healthcare professionals in the United States only.

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Why did I get a “User Not Authorized” message?

This can happen for the following reasons:

  • The email address that was used when inviting you is not the same as the email address you used to sign up.
  • It’s been more than 7 days since the invite was created. Unused invites expire after 7 days for security reasons.

The information in this section of the site is intended for healthcare professionals in the United States only.

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Why am I being asked to re-enter a one-time sign-in code if I already did this on a previous login?

This can happen for the following reasons:

  • You are using a different device to log in than before.
  • Your browser’s cache was cleared.
  • Another user used the same device to log into the Dashboard.

The information in this section of the site is intended for healthcare professionals in the United States only.

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Can I join more than one Healthcare Program through the Digihaler Dashboard?

Yes, your colleagues can invite you to join additional healthcare programs. During the login process, click “Join Another Program” and enter the program invitation code shared by your colleague.

The information in this section of the site is intended for healthcare professionals in the United States only.

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Managing My Patients In the Dashboard

How do I add patients to my healthcare program through the Digihaler Dashboard?

From the patient list, click on Invite Patient and provide the patient with the 10-character code shown on the screen.

The information in this section of the site is intended for healthcare professionals in the United States only.

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Why can’t I find my patient in the patient list on the Digihaler Dashboard?

There are a few possible reasons:

  • The patient has not joined the healthcare program in their app
  • The patient entered the wrong code when they attempted to join the healthcare program
  • The patient removed themselves from the healthcare program
  • You or a colleague removed the patient from the healthcare program

The information in this section of the site is intended for healthcare professionals in the United States only.

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How do I create an invitation code for a patient?

  1. Click on Patient List from the left side menu of the dashboard
  2. Click “Invite Patient”
  3. A code will be created automatically for you to share with your patient

Note:

  • The code must be used within 7 days, or you will need to repeat the process
  • The code can only be used once

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What if my patient and I both lose the patient’s invitation code?

You can generate a new invitation code and provide it to the patient. The previous code will expire automatically after 7 days.

The information in this section of the site is intended for healthcare professionals in the United States only.

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How do I remove a patient from my Digihaler Dashboard program?

  1. Click on the Patient List from the left side menu of the dashboard.
  2. Select a patient to view their “Patient Detail Screen.”
  3. Click “Remove Patient” on the top right side of the screen.

Note: The patient can also remove themselves from the app. Click here to see: How do I unenroll with a Healthcare Program?

The information in this section of the site is intended for healthcare professionals in the United States only.

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Will the patient lose their data when they’re removed from my Digihaler Dashboard program?

No, the patient’s data remains in their app at all times, regardless of any programs they’ve joined or left.

The information in this section of the site is intended for healthcare professionals in the United States only.

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How do I make sure I am inviting my patient to the right program in the Digihaler Dashboard?

  • Using the left side menu, select the program in which you want to view. The names will be listed.
  • Click the Patient List to find the program you want to invite a patient to.
  • Click on Invite Patient to generate a new invite code and provide it to the patient for entering in their app.

The information in this section of the site is intended for healthcare professionals in the United States only.

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I invited a patient to the wrong program. How do I fix that?

If the patient has not yet joined the program:

  • Tell them to ignore the invitation code you sent them.
  • Invite them to the right program. A new invitation code will be created.

If the patient has already joined the program:

  • Select your patient from the list and click Remove Patient.
  • Switch to the proper program and invite them again.
  • Share the new 10-character code with the patient.

The information in this section of the site is intended for healthcare professionals in the United States only.

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Viewing Patient Data

Who has access to the patient data in my Digihaler Dashboard healthcare program?

All Dashboard users can see all patient Digihaler data inside a given healthcare program.

The information in this section of the site is intended for healthcare professionals in the United States only.

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How current is the data in the Digihaler Dashboard?

If a patient’s Digihaler is connected to their phone, the Digihaler app is running, and that patient’s phone is connected to the internet, the data should not be more than a few minutes old. To check inhaler connectivity, ensure that the ‘All Connected’ data is not more than a few hours old.

The information in this section of the site is intended for healthcare professionals in the United States only.

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Why does my patient have inhaler events listed under tomorrow's date?

If your patient is in a time zone ahead of yours where the next day has already started for them, you may see inhalations that appear on tomorrow’s date.

The information in this section of the site is intended for healthcare professionals in the United States only.

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Can I add information to the patient record in the Digihaler Dashboard?

No, the Dashboard currently only allows viewing of data generated by the patient’s Digihaler and accompanying app. You cannot add information to it.

The information in this section of the site is intended for healthcare professionals in the United States only.

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Can I change a patient’s demographics?

No, patient demographics are entered by the patient when they sign up for the app and cannot be changed by either the patient or a Dashboard user.

The information in this section of the site is intended for healthcare professionals in the United States only.

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The data showing for my patient is incorrect or there’s no data showing at all, what should I do?

This can happen for the following reasons:

  • The patient’s Digihaler and phone were out of range of each other (approximately 15 feet apart)
  • The patient has their phone on airplane mode
  • The patient has their phone’s Bluetooth® or internet connection turned off
  • The patient has logged out of the app
  • The patient force-quit the app or rebooted their phone, and did not relaunch the app

Speak to your patient to confirm none of the issues above are preventing connectivity. If the patient continues to have connectivity issues, have the patient contact Teva Customer Support at +1(888) 603-0788 Monday through Friday.

The information in this section of the site is intended for healthcare professionals in the United States only.

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Managing My Teammates

What are Teammates?

“Teammates” are other healthcare provider users (clinical or administrative), who have been invited to the Digihaler Dashboard healthcare program.

The information in this section of the site is intended for healthcare professionals in the United States only.

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How do I invite a Teammate / colleague to the Digihaler Dashboard?

You can invite a new Teammate/colleague if you have administrator permissions. From the Team List, click on “Invite Teammate”. You will need to provide them with an invitation code. If you want the new Teammate to be able to invite additional colleagues, assign them with the Administrative role. Note: Your administrator is someone within your healthcare program, not someone from Teva.

The information in this section of the site is intended for healthcare professionals in the United States only.

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How do I remove a Teammate from the Digihaler Dashboard?

From the Team List, click on Remove Teammate from beside the desired user.

The information in this section of the site is intended for healthcare professionals in the United States only.

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Can I change an existing Teammate’s role?

If a user’s role needs to be changed, Super Admins and Admins can change an existing user’s role as long as they are not elevating a user beyond their own role or demoting a user who is at their role.

In other words, the following actions are permitted:

A Super Admin can…

  • Promote Dashboard User to Admin or Super Admin
  • Promote Admin to Super Admin
  • Demote Admin to Dashboard User

The information in this section of the site is intended for healthcare professionals in the United States only.

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Approved Uses and Important Safety Information for ProAir Digihaler

APPROVED USES FOR PROAIR DIGIHALER

APPROVED USES

ProAir® Digihaler®
 (albuterol sulfate) Inhalation Powder is a prescription medicine used in people 4 years of age and older to:

  • treat or prevent bronchospasm in people who have reversible obstructive airway disease
  • prevent exercise-induced bronchospasm

ProAir Digihaler contains a built-in electronic module that detects, records and stores inhaler event information. ProAir Digihaler may be used with, and transmits information to, a mobile App. ProAir Digihaler does not need to be connected to the mobile app in order for you to take your medicine.

IMPORTANT SAFETY INFORMATION

IMPORTANT SAFETY INFORMATION

Do not use ProAir Digihaler (albuterol sulfate) Inhalation Powder if you are allergic to albuterol sulfate, lactose, milk proteins, or any of the ingredients in ProAir Digihaler. Ask your healthcare provider if you have any questions or are not sure

Before using ProAir Digihaler, tell your healthcare provider about all of your medical conditions, including if you:

  • have heart problems
  • have high blood pressure (hypertension)
  • have convulsions (seizures)
  • have thyroid problems
  • have diabetes
  • have low potassium levels in your blood
  • are pregnant or planning to become pregnant
  • are breastfeeding or planning to breastfeed

Tell your healthcare provider about all the medicines you take, especially:

  • other inhaled medicines or asthma medicines
  • beta blocker medicines
  • diuretics
  • digoxin
  • monoamine oxidase inhibitors
  • tricyclic antidepressants

Do not increase your dose or take extra doses of ProAir Digihaler without first talking to your healthcare provider

Get medical help right away if ProAir Digihaler no longer helps your symptoms, your symptoms get worse or you need to use your inhaler more often

While you are using ProAir Digihaler, do not use other inhaled rescue medicines and asthma medicines unless your healthcare provider tells you to do so

ProAir Digihaler may cause serious side effects, including:

      • worsening trouble breathing, coughing and wheezing (paradoxical bronchospasm). If this happens, stop using ProAir Digihaler and call your healthcare provider or get emergency help right away.
      • heart problems, including faster heart rate and higher blood pressure
      • possible death in people with asthma who use too much ProAir Digihaler
      • allergic reactions. Call your healthcare provider right away if you have any of the following symptoms of an allergic reaction:
        • itchy skin
        • swelling beneath your skin or in your throat
        • rash
        • worsening trouble breathing
      • increases in blood sugar
      • low potassium levels in your blood

The most common side effects of ProAir Digihaler include:

    • back pain
    • pain
    • upset stomach
    • sinus headache
    • urinary tract infection
    • your heart feels like it is pounding or racing (palpitations)
    • chest pain
    • fast heart rate
    • shakiness
    • nervousness
    • headache
    • dizziness
    • sore throat
    • runny nose
    • vomiting

These are not all of the possible side effects of ProAir Digihaler. For more information, ask your healthcare provider or pharmacist

You are encouraged to report negative side effects of prescription drugs to the FDA. Visit www.fda.gov/medwatch, or call 1-800-FDA-1088

Please read the full Prescribing Information for ProAir Digihaler.

Approved Uses and Important Safety Information for AirDuo Digihaler and ArmonAir Digihaler

APPROVED USES FOR AIRDUO DIGIHALER AND
ARMONAIR DIGIHALER

APPROVED USES

  • AIRDUO® DIGIHALER® (fluticasone propionate and salmeterol) inhalation powder is a prescription medicine used to control symptoms of asthma and to prevent symptoms such as wheezing in people 12 years of age and older.
  • ARMONAIR® DIGIHALER® (fluticasone propionate) inhalation powder is a prescription medicine for the long-term treatment of asthma in patients 12 years and older.
  • AIRDUO DIGIHALER and ARMONAIR DIGIHALER are not used to relieve sudden breathing problems from asthma and won't replace a rescue inhaler.

AIRDUO DIGIHALER and ARMONAIR DIGIHALER each contain a built-in electronic module that records and stores information about inhaler events. AIRDUO DIGIHALER and ARMONAIR DIGIHALER may be used with, and transmit information to, a mobile App. AIRDUO DIGIHALER and ARMONAIR DIGIHALER do not need to be connected to the app in order for you to take your medicine.

IMPORTANT SAFETY INFORMATION

Important safety information

  • AIRDUO DIGIHALER contains salmeterol. Long-acting beta2-agonist (LABA) medicines such as salmeterol when used alone increase the risk of hospitalizations and death from asthma problems. AIRDUO DIGIHALER contains an inhaled corticosteroid (ICS) and a LABA. When an ICS and a LABA are used together, there is not a significant increased risk in hospitalizations and death from asthma problems.
  • Do not use AIRDUO DIGIHALER or ARMONAIR DIGIHALER to treat sudden breathing problems from asthma. Always have a rescue inhaler with you to treat sudden symptoms.
  • Do not use AIRDUO DIGIHALER or ARMONAIR DIGIHALER if you have a severe allergy to milk proteins or if you are allergic to any of the ingredients in the product. Ask your healthcare provider if you are not sure.
  • Do not use AIRDUO DIGIHALER or ARMONAIR DIGIHALER more often than prescribed.
  • Do not take AIRDUO DIGIHALER with other medicines that contain a LABA for any reason.
  • Tell your healthcare provider about all the medicines you take and about all of your health conditions.
  • Do not stop using ARMONAIR DIGIHALER, even if you are feeling better, unless your healthcare provider tells you to. If you miss a dose of ARMONAIR DIGIHALER, just skip that dose. Take your next dose at your usual time. Do not take 2 doses at 1 time.
  • AIRDUO DIGIHALER and ARMONAIR DIGIHALER can cause serious side effects, including:
    • Fungal infection in your mouth or throat (thrush). Rinse your mouth with water without swallowing after using AIRDUO DIGIHALER or ARMONAIR DIGIHALER to help reduce your chance of getting thrush.
    • Weakened immune system and increased chance of getting infections (immunosuppression). You should avoid exposure to chickenpox and measles, and, if exposed, tell your healthcare provider right away. Worsening of existing tuberculosis, fungal, bacterial, viral, or parasitic infections, or herpes infection of the eye (ocular herpes simplex) may occur.
    • Reduced adrenal function. This can happen when you stop taking an oral corticosteroid (such as prednisone) and start taking a medicine containing an ICS (such as AIRDUO DIGIHALER or ARMONAIR DIGIHALER). During this transition period, when your body is under stress such as from fever, trauma (such as a car accident), infection, or surgery, adrenal insufficiency can get worse and may cause death. Symptoms of adrenal insufficiency include:
      • feeling tired
      • lack of energy
      • weakness
      • nausea and vomiting
      • low blood pressure
  • For AIRDUO DIGIHALER, there may be sudden breathing problems immediately after inhaling your medicine. If you have sudden breathing problems immediately after inhaling your medicine, stop using AIRDUO DIGIHALER and call your healthcare provider right away.
  • Serious allergic reactions. Stop using AIRDUO DIGIHALER or ARMONAIR DIGIHALER and call your healthcare provider or get emergency medical care if you get any of the following symptoms of a serious allergic reaction:
      • rash
      • hives
      • swelling of your face, mouth, and tongue
      • breathing problems
  • AIRDUO DIGIHALER can also cause additional serious side effects, including:
    • Effects on the heart
      • increased blood pressure
      • a fast or irregular heartbeat
      • chest pain
    • Effects on the nervous system
      • tremor
      • nervousness
  • AIRDUO DIGIHALER and ARMONAIR DIGIHALER can cause:
    • Bone thinning or weakness (osteoporosis)
    • Slowed growth in children. A child's growth should be checked often.
    • Eye problems including glaucoma and cataracts. You should have regular eye exams while using AIRDUO DIGIHALER or ARMONAIR DIGIHALER.
  • For AIRDUO DIGIHALER, changes may occur in laboratory blood values (sugar, potassium, certain types of white blood cells)
  • For ARMONAIR DIGIHALER increased wheezing (bronchospasm) may occur. Increased wheezing can happen right away after using ARMONAIR DIGIHALER. If this occurs, stop using ARMONAIR DIGIHALER and call your healthcare provider. Always have a rescue inhaler with you to treat sudden wheezing.
  • Common side effects of AIRDUO DIGIHALER and ARMONAIR DIGIHALER include:
    • thrush in your mouth or throat. Rinse your mouth with water without swallowing after use to help prevent this.
    • headache
    • cough
  • Additionally, AIRDUO DIGIHALER has common side effects of:
    • back pain
    • infection of nose and throat (nasopharyngitis)
  • ARMONAIR DIGIHALER has common side effects of:
    • upper respiratory tract infection
    • infection or inflammation of nose and throat (nasopharyngitis)
  • These are not all the possible side effects of AIRDUO DIGIHALER and ARMONAIR DIGIHALER. Call your healthcare provider for medical advice about side effects.
  • You are encouraged to report negative side effects of prescription drugs to the FDA. Visit www.fda.gov/medwatch, or call 1-800-FDA-1088.

Please see full Prescribing Information for AIRDUO DIGIHALER and ARMONAIR DIGIHALER.

 

Devices comply with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) These devices may not cause harmful interference, and (2) these devices must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by Teva could void the user’s authority to operate the equipment.

Getting Started

This menu will become active after presentation of the Approved Uses and Important Safety Information

Getting Started with the Digihaler app

Learn how to register the Digihaler app with a smartphone, view features to help track inhaler use, and find out how to share reports with your healthcare provider or caregiver. Inhaler use is recorded as an event when the cap is opened or you inhale.

See Approved Uses and Important Safety Information, including Instructions for Use, available on this site and at digihaler.com

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