Support Center

Support Center

Using the inhaler

  • About the Digihaler Family of Inhalers
    • What is the Digihaler family of inhalers?
      • The Digihaler family of inhalers includes ProAir Digihaler (albuterol sulfate) for rescue therapy and AirDuo Digihaler (fluticasone propionate and salmeterol) and ArmonAir Digihaler (fluticasone propionate) for maintenance therapy.

        Each inhaler in the Digihaler family contains a built-in electronic module that records how often the inhaler is used, recorded as an event when the cap is opened or you inhale, and measures inspiratory flow rates. The information is stored on the inhaler itself, then sent to the Digihaler app through Bluetooth® wireless technology.

        Please see full indications for ProAir Digihaler, AirDuo Digihaler, and ArmonAir Digihaler below.

  • Caring for the Digihaler Family of Inhalers
    • How do I take care of my inhaler?
      • Be sure to keep your inhaler clean and dry.

        Never wash or put any part of your inhaler in water. If your inhaler gets wet it will need to be replaced.

        Store at room temperature (between 15° and 25°C; 59° and 77°F) and avoid exposure to extreme heat, cold, or humidity.

        Remember to close the cap after using your inhaler.

        If the mouthpiece needs cleaning, gently wipe the mouthpiece with a dry cloth or tissue as needed.

    • Do I need to charge or change the battery in my inhaler?
      • No, the battery does not require charging or changing.

    • Is the battery inside my inhaler allowed for air travel?
      • Yes. It is a low power CR2032 coin cell battery, which is allowed for air travel.

    • When should I replace my ProAir Digihaler, AirDuo Digihaler, or ArmonAir Digihaler?
      • The counter on the back of your inhaler shows how many doses you have left. The dose counter color will change to red when there are 20 doses left. If your inhaler dose counter is low, a notification indicating this will appear in the app's details page. When you receive these alerts, you should refill your prescription or ask your healthcare provider for another prescription. When the counter displays “0,” your inhaler is empty and you should stop using the inhaler and throw it away.

        Throw away your ProAir Digihaler 13 months after opening the foil pouch for the first time, when the dose counter displays ‘0’, or after the expiration date on the package, whichever comes first. 

        Throw away your AirDuo Digihaler or ArmonAir Digihaler 30 days after opening the foil pouch for the first time, when the dose counter displays ‘0’, or after the expiration date on the package, whichever comes first.

  • How the Inhaler Works
  • Medications

  • ProAir Digihaler
    • What is ProAir Digihaler?
      • ProAir Digihaler is a prescription medicine used in people 4 years of age and older to:

        • treat or prevent bronchospasm in people who have reversible obstructive airway disease
        • prevent exercise-induced bronchospasm

        ProAir Digihaler contains a built-in electronic module that records and stores information about inhaler events. The ProAir Digihaler may be used with, and transmits information to the Digihaler app through Bluetooth® wireless technology. ProAir Digihaler does not need to be connected to the app in order for you to take your medicine.

    • How can I get a ProAir Digihaler?
      • ProAir Digihaler is prescription medication and must be prescribed by your healthcare provider. Ask your healthcare provider if ProAir Digihaler is right for you. 

    • What are the ingredients in ProAir Digihaler?
      • Active ingredient: albuterol sulfate

        Inactive ingredients: lactose (may contain milk proteins)

    • What is albuterol sulfate?
      • Albuterol is a short-acting beta2-adrenergic agonist (SABA). SABAs relieve the sudden acute symptoms of asthma by causing relaxation of the smooth muscles of the airways. SABAs can also be used before exercise to prevent bronchospasm.

    • What are possible side effects of ProAir Digihaler?
      • ProAir Digihaler may cause serious side effects, including:

        • worsening trouble breathing, coughing and wheezing (paradoxical bronchospasm). If this happens stop using ProAir Digihaler and call your healthcare provider or get emergency help right away. A paradoxical bronchospasm is more likely to happen with your first use of a new asthma inhalation medicine.
        • heart problems, including faster heart rate and higher blood pressure
        • possible death in people with asthma who use too much ProAir Digihaler
        • allergic reactions. Call your healthcare provider right away if you have the following symptoms of an allergic reaction:
          • itchy skin
          • swelling beneath your skin or in your throat
          • rash
        • worsening trouble breathing
        • worsening of other medical problems in people who also use ProAir Digihaler including increases in blood sugar
        • low potassium levels in your blood

        The most common side effects of ProAir Digihaler include:

        • back pain
        • body aches and pain
        • upset stomach
        • sinus headache
        • urinary tract infection
        • your heart feels like it is pounding or racing (palpitations)
        • chest pain
        • fast heart rate
        • shakiness
        • nervousness
        • headache
        • dizziness
        • sore throat
        • runny nose

        These are not all of the possible side effects of ProAir Digihaler. Call your healthcare provider for medical advice about side effects. You may report side effects to FDA at 1-800-FDA-1088.

    • Should I discuss other medications and medical conditions with my healthcare provider before using ProAir Digihaler?
      • Yes, you should tell your healthcare provider about all of the medicines you take, including prescription and over-the-counter medicines, vitamins, and herbal supplements.

        Before using ProAir Digihaler, tell your healthcare provider about all of your medical conditions, including if you:

        • have heart problems
        • have high blood pressure (hypertension)
        • have convulsions (seizures)
        • have thyroid problems
        • have diabetes
        • have low potassium levels in your blood
        • are pregnant or planning to become pregnant
        • are breastfeeding or planning to breastfeed

        Tell your healthcare provider about all of the medicines you take, especially:

        • other inhaled medicines or asthma medicines
        • beta blocker medicines
        • diuretics
        • digoxin
        • monoamine oxidase inhibitors
        • tricyclic antidepressants
  • AirDuo Digihaler
    • What is AirDuo Digihaler?
      • AirDuo Digihaler is a prescription medicine used to control symptoms of asthma and to prevent symptoms such as wheezing in people 12 years of age and older.

        AirDuo Digihaler is not used to relieve sudden breathing problems from asthma and won’t replace a rescue inhaler. 

        AirDuo Digihaler contains a built-in electronic module that records and stores information about inhaler events. The AirDuo Digihaler may be used with, and transmits information to, the Digihaler app through Bluetooth® wireless technology. AirDuo Digihaler does not need to be connected to the app in order for you to take your medicine.

    • How can I get an AirDuo Digihaler?
      • AirDuo Digihaler is prescription medication and must be prescribed by your healthcare provider. Ask your healthcare provider if AirDuo Digihaler is right for you. 

    • What are the ingredients in AirDuo Digihaler?
      • Active ingredients: fluticasone propionate and salmeterol

        Inactive ingredients: lactose (may contain milk proteins)

    • What is fluticasone propionate and salmeterol?
      • Fluticasone propionate is an inhaled corticosteroid (ICS) and salmeterol is a long-acting beta2-adrenergic agonist (LABA). An ICS and LABA are taken together regularly to help control chronic asthma symptoms and may prevent asthma attacks. ICSs help to decrease inflammation in the lungs. LABAs help the muscles around the airways in your lungs stay relaxed to prevent symptoms, such as wheezing, cough, chest tightness, and shortness of breath.

    • What does it mean that my AirDuo Digihaler is available in three strengths?
      • AirDuo Digihaler contains the medications fluticasone propionate and salmeterol. The dosages are available in low, medium, and high strengths. The low strength dose contains 55 micrograms of fluticasone propionate and 14 micrograms of salmeterol. The medium strength dose contains 113 micrograms of fluticasone propionate and 14 micrograms of salmeterol. The high strength dose contains 232 micrograms of fluticasone propionate and 14 micrograms of salmeterol. 

    • What are possible side effects of AirDuo Digihaler?
      • AirDuo Digihaler can cause serious side effects, including:

        • Fungal infection in your mouth or throat (thrush). Rinse your mouth with water without swallowing after using AirDuo Digihaler to help reduce your chance of getting thrush.
        • Weakened immune system and increased chance of getting infections (immunosuppression). You should avoid exposure to chickenpox and measles, and, if exposed, tell your healthcare provider right away. Worsening of existing tuberculosis, fungal, bacterial, viral, parasitic infections, or herpes infection of the eye (ocular herpes simplex) may occur.
        • Reduced adrenal function. This can happen when you stop taking an oral corticosteroid (such as prednisone) and start taking a medicine containing an inhaled corticosteroid (such as AirDuo Digihaler). During this transition period, when your body is under stress such as from fever, trauma (such as a car accident), infection, or surgery, adrenal insufficiency can get worse and may cause death. Symptoms of adrenal insufficiency include:
          • feeling tired
          • lack of energy
          • weak
          • nausea and vomiting
          • low blood pressure
        • Sudden breathing problems immediately after inhaling your medicine. If you have sudden breathing problems immediately after inhaling your medicine, stop using AirDuo Digihaler and call your healthcare provider right away.
        • Serious allergic reactions. Stop using AirDuo Digihaler and call your healthcare provider or get emergency medical care if you get any of the following symptoms of a serious allergic reaction:
          • rash
          • hives
          • swelling of your face, mouth, and tongue
          • breathing problems
        • Effects on heart
          • increased blood pressure
          • a fast or irregular heartbeat
          • chest pain
        • Effects on nervous system
          • tremor
          • nervousness
        • Bone thinning or weakness (osteoporosis)
        • Slowed growth in children. A child's growth should be checked often
        • Eye problems including glaucoma and cataracts. You should have regular eye exams while using AirDuo Digihaler
        • Changes in laboratory blood values (sugar, potassium, certain types of white blood cells)

        Common side effects of AirDuo Digihaler include:

        • infection of nose and throat (nasopharyngitis)
        • thrush in your mouth or throat. Rinse your mouth with water without swallowing after use to help prevent this.
        • back pain
        • headache
        • cough
          These are not all the possible side effects of AirDuo Digihaler. Call your healthcare provider for medical advice about side effects. You may report side effects to FDA at 1-800-FDA-1088.

         

    • Should I discuss other medications and medical conditions with my healthcare provider before using AirDuo Digihaler?
      • Yes, you should tell your healthcare provider about all of the medicines you take, including prescription and over-the-counter medicines, vitamins, and herbal supplements.

        Before using AirDuo Digihaler, tell your healthcare provider about all of your medical conditions, including if you:

        • have heart problems
        • have high blood pressure
        • have seizures
        • have thyroid problems
        • have diabetes
        • have liver problems
        • have weak bones (osteoporosis)
        • have an immune system problem
        • have eye problems, such as glaucoma or cataracts
        • are allergic to milk proteins
        • have any type of viral, bacterial, fungal or parasitic infection
        • are pregnant or plan to become pregnant. It is not known if AirDuo Digihaler may harm an unborn baby
        • are breastfeeding. It is not known if the medicine in AirDuo Digihaler can pass into your breastmilk and if it can harm your baby
  • ArmonAir Digihaler
    • What is ArmonAir Digihaler?
      • ArmonAir Digihaler is a prescription inhaled corticosteroid (ICS) medicine for the long-term treatment of asthma in patients 12 years and older.

        ArmonAir Digihaler is not used to relieve sudden breathing problems from asthma and won't replace a rescue inhaler.

        ArmonAir Digihaler contains a built-in electronic module that records and stores information about inhaler events. The ArmonAir Digihaler may be used with, and transmits information to, the Digihaler app through Bluetooth® wireless technology. ArmonAir Digihaler does not need to be connected to the app in order for you to take your medicine.

    • How can I get an ArmonAir Digihaler?
      • ArmonAir Digihaler is a prescription medication and must be prescribed by your healthcare provider. Ask your healthcare provider if ArmonAir Digihaler is right for you. 

    • What are the ingredients in ArmonAir Digihaler?
      • Active ingredient: fluticasone propionate

        Inactive ingredients: lactose (may contain milk proteins)

    • What is fluticasone propionate?
      • Fluticasone propionate is an inhaled corticosteroid (ICS). An ICS is taken regularly to control chronic asthma symptoms and to help prevent asthma attacks. ICS medicines such as fluticasone propionate help to decrease inflammation in the lungs.

    • What does it mean that my ArmonAir Digihaler is available in three strengths?
      • ArmonAir Digihaler contains the medication fluticasone propionate. The dosages are available in low, medium, and high strengths. The low strength dose contains 55 micrograms of fluticasone propionate. The medium strength dose contains 113 micrograms of fluticasone propionate. The high strength dose contains 232 micrograms of fluticasone propionate.

    • What are possible side effects of ArmonAir Digihaler?
      • ArmonAir Digihaler can cause serious side effects, including:

        • Fungal infection in your mouth or throat (thrush). Rinse your mouth with water without swallowing after using ArmonAir Digihaler to help reduce your chance of getting thrush.
        • Weakened immune system and increased chance of getting infections (immunosuppression). You should avoid exposure to chickenpox and measles, and, if exposed, tell your healthcare provider right away.
        • Worsening of existing tuberculosis, fungal, bacterial, viral, or parasitic infections, or herpes infection of the eye (ocular herpes simplex) may occur.
        • Reduced adrenal function. This can happen when you stop taking an oral corticosteroid (such as prednisone) and start taking a medicine containing an ICS (such as ArmonAir Digihaler). During this transition period, when your body is under stress such as from fever, trauma (such as a car accident), infection, or surgery, adrenal insufficiency can get worse and may cause death. Symptoms of adrenal insufficiency include:
          • feeling tired
          • lack of energy
          • weakness
          • nausea and vomiting
          • low blood pressure
        • Serious allergic reactions. Stop using ArmonAir Digihaler and call your healthcare provider or get emergency medical care if you get any of the following symptoms of a serious allergic reaction:
          • rash
          • hives
          • swelling of your face, mouth, and tongue
          • breathing problems
        • Bone thinning or weakness (osteoporosis)
        • Slowed growth in children. A child's growth should be checked often
        • Eye problems including glaucoma and cataracts. You should have regular eye exams while using ArmonAir Digihaler
        • Increased wheezing (bronchospasm). Increased wheezing can happen right away after using ArmonAir Digihaler. If this occurs, stop using ArmonAir Digihaler and call your healthcare provider. Always have a rescue inhaler with you to treat sudden wheezing.

        Common side effects of ArmonAir Digihaler include:

        • infection or inflammation of nose and throat (nasopharyngitis)
        • upper respiratory tract infection
        • thrush in your mouth or throat. Rinse your mouth with water without swallowing after use to help prevent this.
        • headache
        • cough

        These are not all the possible side effects of ArmonAir Digihaler. Call your healthcare provider for medical advice about side effects. You may report side effects to FDA at 1-800-FDA-1088.

    • Should I discuss other medications and medical conditions with my healthcare provider before using ArmonAir Digihaler?
      • Yes, you should tell your healthcare provider about all of the medicines you take, including prescription and over-the-counter medicines, vitamins, and herbal supplements.

        Before using ArmonAir Digihaler, tell your healthcare provider about all of your medical conditions, including if you:

        • have liver problems
        • have weak bones (osteoporosis)
        • have an immune system problem
        • have eye problems, such as glaucoma or cataracts
        • have tuberculosis, a fungal, bacterial, viral, parasitic infection, or herpes simplex
        • are exposed to chickenpox or measles
        • are pregnant or plan to become pregnant
        • are breastfeeding or plan to breastfeed
  • Using the App

  • Bluetooth and Connectivity
    • How do the inhalers in the Digihaler family track my inhaler use?
      • The Digihaler family of inhalers contains an electronic module with Bluetooth® wireless technology and sensors built into the top of the inhaler, which detect and record how often you use your inhaler and measure inspiratory flow rates. Inhaler use is recorded as an event when the cap is opened or you inhale. When used with the Digihaler app, you can track and view your inhaler event information. The inhalers will still deliver medicine even if it is not connected to the app.

    • Do I need to be connected to the internet to use the app?
      • It is possible to use the app while not connected to the internet, although certain features will be unavailable, such as connecting an inhaler to the app, joining Healthcare Programs, and viewing environmental information. Ensure that you are connected to the internet to use all app features.

    • How long does it take to sync my inhaler to the app?
      • Sync speed may vary based on certain conditions. The app will sync most quickly if you open the app within 3 minutes of using your inhaler. Remember to regularly open the app and keep the Digihaler within Bluetooth® range to ensure that they sync.

    • How do I sync my ProAir Digihaler, AirDuo Digihaler, and/or ArmonAir Digihaler with the app?
      • To sync your inhaler to the Digihaler app, your inhaler must be within 15 feet of your smartphone and your Bluetooth® must be enabled.

    • How many inhalers can I track?
      • A maximum of seven inhalers can be tracked in the Digihaler app at a time. Of the seven, you may have a maximum of five ProAir Digihalers, and a maximum of two AirDuo Digihalers and/or ArmonAir Digihalers. If you already have seven registered inhalers and need to add a new one, please remove an existing inhaler. To remove an inhaler from the app, tap the "Digihalers and Safety" button in the lower right section of the home screen to bring up the list of inhalers. Click on the inhaler you want to remove. On the next screen, tap "Remove this Digihaler" and follow the onscreen instructions.

    • I haven't "synced" my inhaler and my app in several days; do I lose that information in my inhaler?
      • No, all of your inhaler event information is stored in the eModule in the top of your inhaler and does not get deleted when new inhaler use information is recorded. This information is sent to the app once the inhaler comes within range of your smartphone and Bluetooth® is enabled.

  • App and Device Settings
    • How do I change my email address?
      • There is no way to change the email address for your account. If you no longer have access to the email account used to set up your Digihaler account, you will need to remove and reinstall the app from your phone. To use the app again, you will need to create another Digihaler account using your new email address and connect a new inhaler since the old inhalers are permanently associated with the old email address.

    • How do I change my notification settings using the Digihaler app?
      • You can manage which notifications you receive by changing your notifications in the app notification settings under your profile.

    • Is the Digihaler app available in languages other than English?
      • The Digihaler app is only available in English at this time.

    • How do I change my time zone using the Digihaler app?
      • The Digihaler app uses the time zone in which your phone is operating. There is no need to change your time zone to use the app. If the time zone of the phone updates automatically while traveling, no change needs to be done in the app. If you change your time manually, please advise that the app may not work properly.

  • Getting Started and Set Up
    • How do I get the app?
      • In order to use the app, you will need to download and install it on your smartphone. An Internet connection is required to download the app:

        • Search for “Digihaler” in the Apple App Store® or Google Play 
        • Download the free app
        • After the first download, you may be periodically prompted to update the Digihaler app as updates or newer versions become available
    • How do I set up an account?
      • After downloading and opening the app, you will be prompted to create an account and password. An internet connection is required to create an account:

        • Enter your date of birth
        • Create your account and password
        • If you ever forget your password, you can reset it
        • If you have a teenage dependent who will be using an inhaler in the Digihaler family, you will need to add a profile for them
    • What does it mean to connect an inhaler?
      • Your inhaler is connected when you scan it with your smartphone and name it within the app.

    • How do I scan and register my inhaler with the Digihaler app for the first time?
      • After setting up an account, you will be prompted to connect your inhaler. Your inhaler has a QR code that can be scanned to begin the registration process. You may have to allow camera use within the app to connect your inhaler. Hold the inhaler behind your smartphone, so you can see the QR code on the smartphone screen. Align your inhaler’s QR code with the yellow square on the screen. You will then see "your Digihaler is now registered" on your screen once your inhaler is successfully registered.

    • How do I connect an inhaler if my camera is broken?
      • Your phone's camera must be functional to scan the inhaler QR code and connect the inhaler.

    • Which smartphones can I use with the Digihaler app?
      • The Digihaler app is compatible with these smartphones: iPhones running iOS 11 or above and smartphones running Android 6.0 or above.

    • Can I download the app on a tablet?
      • No. The Digihaler app is only designed to work on a smartphone at this time.

  • Messages and Notifications
  • Reading and Sharing Reports
    • What types of reports are available and what do they show?
      • In the “Data” section of the app, you are able to export inhaler event reports to view and share with your healthcare provider if you choose.

        The reports show a three month view of your inhaler events and inspiratory flow rates. Inspiratory flow rates are categorized as: “good” (>45 L/min), “fair” (30-45 L/min), “low or no inhalation” (<30 L/min), “exhalation,” or “possible air vent block.”

        If you only use a maintenance or a rescue inhaler, you will see one graph for inhaler events and one graph for inspiratory flow rates. If you use both a maintenance and rescue inhaler, those sections will include two graphs each on inhaler events and inspiratory flow rates.

    • How do I share my information with my caregiver or healthcare provider?
      • You can choose to share and discuss your Digihaler reports in a few different ways:

        • You can bring your phone to your next appointment and show your healthcare provider your reports within the app.
        • You can print a PDF in advance of your next appointment using the share function (the share function is located within the app reports function within the Data section).
        • You can email the PDF directly to your healthcare provider using the share function within the app reports section. Your healthcare provider’s office must allow email communications from patients.
        • You can use AirDrop® (iPhone only) or you can text
  • Navigating the Digihaler App
    • Where do I find information about how to use my inhaler and app?
      • When using the app for the first time, you will be guided through a series of screens that explain the features of the app, as well as some initial settings. You can also view the “Digihaler Basics” section of the app to view further instructions. 

    • How do I remove an inhaler from my app?
      • To remove an inhaler from the app, tap the "Digihalers and Safety" button to bring up the list of inhalers. Click on the inhaler you want to remove. On the next screen, tap "Remove this Digihaler" and follow the onscreen instructions.

    • What are "Digihaler events?"
      • Every opening of the cap (with or without inhalation) counts as a Digihaler event. Only the first event (e.g. inhalation or exhalation) after cap opening is recorded. If the first event occurs after 1 minute of cap opening, regardless of flow rate, the event will be recorded as “Low (less than 30 L/min) or No Inhalation recorded within 1 min of cap open.” Types of Digihaler events include:

        • Good inhalation (More than 45 L/min)
        • Fair inhalation (30 to 45 L/min)
        • Low (Less than 30 L/min) or No inhalation
        • Exhalation
        • Possible Air Vent Block
    • How can I see my inhaler events in my app?
      • When tapping the "Data" button on the bottom of the app screen, you can see the details of your Digihaler events by day for each connected inhaler. At the top right-hand side of the “Data” screen, you have the option of exporting your data.

    • How do I add my ProAir Digihaler, AirDuo Digihaler, or ArmonAir Digihaler in the app when I refill my prescription and get a new inhaler?
      • If you have refilled your prescription, follow these steps to register your new inhaler with your Digihaler app:

        • Open the Digihaler app.
        • Tap the "Digihalers and Safety" button at the bottom of the app screen.
        • Select the "Set up a new Digihaler" button and follow the instructions on the screen.
        • You will see a screen that says "Your Digihaler is now registered" once your inhaler has been successfully connected.
        • Note that you may need to remove an inhaler if you have previously connected more than 7 inhalers total, more than 2 controller inhalers (ArmonAir Digihaler and AirDuo Digihaler), or more than 5 ProAir inhalers. Refer to "How do I remove an inhaler from my app?" in our “Navigating the Digihaler app” section.
    • What is the “Send App Diagnostic Data” menu item?
      • If you encounter an issue with the Digihaler app and contact Teva Customer Support, they may request that you send them your app diagnostic file. To accomplish this:

        • Under your “Profile,” you will tap on the “Send app Diagnostic Data” on your app screen.
        • The app will ask you to confirm sending the file to Teva Customer Support.
        • Teva Customer Support will request the 6-digit reference code generated by the app that will be used to identify your app Diagnostic Data.
        • The file contains no identifying data and remains completely anonymous.
  • About the Healthcare Program
    • How do I add a Healthcare Program in the app? 
        • Make sure you received an invitation code from your healthcare provider for the program in which you want to enroll.
        • At the bottom of your app screen, select “Profile,” then select “Healthcare Programs.” 
        • If you have already enrolled in certain programs, you will see the list of programs here. If you are enrolling in a new program, select “Add Healthcare Program.” 
        • Insert the Invitation Code (case sensitive) into the form field and select “Sign Up.” 
        • You will then be led to a “Consent to Share” data screen. If you agree to share, select “Share My Data.” You will see your new program in the list of your enrolled programs.
        • From this point on, the program will be able to see your data for your connected inhalers in the Digihaler family, your Digihaler Events, and Daily Self-Assessments. To make sure that the program sees the latest data available, make sure you are online.
    • Where can I find all of the Healthcare Programs I'm enrolled in?
      • In your profile, click on Healthcare Programs and the app will show all of the Healthcare Programs you are enrolled in.

    • Why wasn’t I able to join a Healthcare Program?
      • First, make sure you used the right invitation code sent by the Healthcare Program. If you still have issues joining, please contact your Healthcare Program.

    • How do I unenroll with a Healthcare Program?
      • If you decide you no longer want to participate in a particular Healthcare Program, all you need to do to unenroll is tap the “Leave Program” button beside any program you want to stop. Additionally, you can contact your Healthcare Program who can also remove you.

    • I just accidentally left the wrong Healthcare Program, how do I undo this?
      • You should contact the Healthcare Program you want to re-join and ask for an invitation code. Once you have the code, you can easily rejoin the Healthcare Program.

    • What personal data is shared with my Healthcare provider?
      • If you participate in a Healthcare Program and agree to share your inhaler event information with your healthcare provider, the only personal data he or she can see is your name, date of birth, email address, daily self-assessments, and your inhaler event information. 

  • Account and data privacy

  • Data Sharing and Privacy
  • Managing your Account
    • How do I change my email or password after I have already set up an account?
      • Your account is directly linked to your email address, so it can't be changed after you create your account. If you forgot your password or would like to change it, you can tap on the Forgot Password button on the login page. A password-reset link will be sent to your email address.

    • How do I switch accounts in my app?
      • Since the app supports only one account at a time, to switch accounts, you will need to uninstall the Digihaler app, reinstall it from the app store, and sign in with a different account.

    • What happens if I get a new phone? Can I reinstall the app on it?
      • First, make sure to connect your old smartphone to the internet. Then, install the Digihaler app on your new smartphone and login with the same account you used on your previous device. Once you select your profile, all of your existing information will transfer to your new smartphone.

    • Why can’t I use this on dependents younger than 13?
      • The Digihaler app is designed for use in patients 13 years of age and older since the app is not yet designed to confirm compliance with COPPA (Children’s Online Privacy Protection Act) law. As described in the Digihaler app Privacy Notice, “Teva does not knowingly collect or solicit personal information from anyone under the age of 13. The app is not intended or designed to attract children. If you are under 13, please do not send any personal information about yourself to Teva. If you believe that we might have any information from a child under 13, please contact us at USPrivacy@tevapharm.com. 

        Teva will continue to collect user feedback and update the app periodically to address user needs.

    • How do I see information from my dependent in the app?
      • There are two ways to see your dependent's inhaler event data: on your dependent's phone or on your phone. Determine whether you want to set up the app on your phone or your dependent's phone, then follow these steps:

        • Install the app on the phone and create an account under your name. You will be prompted to set up an account using your name, date of birth and email address, and you will also be prompted to create a password.
        • Once you have set up your account, you will be asked "Who will be using the Digihalers connected with this app?" You will then tap "Add a teenage profile" and will be prompted to add the name and date of birth for your dependent. Please keep in mind that your dependent must be at least 13 years old and younger than 18 years old to use the Digihaler app.
        • To view your dependent's inhaler event data, open the app and select the "Data" button, or tap the "reports" icon.
    • I'm turning 18 and the app is telling me that I need to create a new account and that my data will be lost. Is there any way I can keep my information?
      • Currently, there is no way to combine your information from before you turned 18. If you just turned 18, you need to create your own account. To do this, uninstall and reinstall the Digihaler app on your smartphone and follow the prompts for setting up an account.

        A week before you turn 18, a message will appear indicating you will need to create your own account after you turn 18 and that all your data from your current account will be lost. This message will also appear if the app is launched and the time remaining to turn 18 is between 2 and 7 days away. This message will give you the option to download your data.

    • I forgot the email address and/or password I used to create my account. What should I do?
      • If you forgot your password or would like to change it, you can tap on the Forgot Password button on the login page. A password-reset link will be sent to your email address.

        If you forgot which email account you have used to create your Digihaler Account, you can use the Forgot Password option with each of your email accounts. The email account that receives the password-reset link is the email account you had used and should keep using to login to the Digihaler app.

  • Troubleshooting

  • Account Information
    • I tried to reset my password, but never received an email. What should I do?
      • Make sure that the email address you used to reset your password is the same email address that you used to connect your inhaler and log in. Also, check to see if the password reset email was redirected to your spam folder. Your password reset email will come from "noreply@gl.teva-pharm.com." If it was the same address and the email isn't in your spam folder, please call Teva Customer Support at +1(888) 603-0788 Monday through Friday for assistance.

  • Connecting your Inhaler
  • Bluetooth and Connectivity
    • My Digihaler stopped syncing with my smartphone. How do I fix that?
        • Make sure that the smartphone's Bluetooth® wireless technology is turned on and that the inhaler is connected and within range (15 feet from your smartphone).
        • If you are still having problems, try restarting your smartphone and reopen the app.
        • If the Digihaler and app still do not sync, please call Teva Customer Support at +1(888) 603-0788 Monday through Friday.
  • Getting Started
    • I can’t find the app in my app store.
      • You can only see the app if your smartphone has an operating system that our app can be used with, such as:

        • Smartphones running on Android 6.0+
        • iPhones running on iOS 11+

        Please note that:

        • Searching for “Digihaler” is the easiest way to find it.
        • Digihaler will only be available in the United States app stores upon initial release.
    • I don’t have a smartphone. Can I still see my data?
      • No. The data can only be viewed in the Digihaler app and the app can only be downloaded on a smartphone.

  • Messages and Notifications
    • Why didn't I get a notification for one of my inhaler events?
      • Notifications should appear when these conditions are met:

        • Bluetooth® connectivity is turned on
        • The inhalation took place within the last 15 minutes
        • For Apple iPhones, the app is in use or operating in the background

        Note: Regardless of whether you receive a notification, your data will not be lost. The Digihaler stores information to send to the app whenever it reconnects.

        If you continue to have issues, contact Teva Customer Support at +1(888) 603-0788 Monday through Friday.

  • Healthcare provider resources

    The information in this section of the site is intended for healthcare professionals in the United States only.

    Healthcare provider resources

    The information in this section of the site is intended for healthcare professionals in the United States only.

  • Signing Up
    • Is there a guide for getting started on the Digihaler Dashboard?
      • Download the Dashboard User Guide here.

        The information in this section of the site is intended for healthcare professionals in the United States only.

    • How do I sign up to gain access to the Digihaler Dashboard?
      • Both new and existing users can access the Dashboard at https://us.dhp.ehealth.teva/careprogram/welcome. It’s advised to bookmark this link for easy access in the future.

        The information in this section of the site is intended for healthcare professionals in the United States only.

    • Can I sign up to the Digihaler Dashboard on my own?
      • Yes, but you won’t be able to access any of the Dashboard’s underlying healthcare programs. To sign up and gain access to data, you will need to be invited by a Teva representative or by a colleague who already has access to the specific healthcare program. Once they do, a unique 10-character invitation code will be generated. You will be provided with this invitation code for use during the sign-up process.

        The information in this section of the site is intended for healthcare professionals in the United States only.

    • I’m being asked to check my email for a one-time sign-in code. Is this the same invitation code that my colleague provided me?
      • The invitation code is a 10-character code that ensures you get added to the proper healthcare program. Unlike the one-time sign-in code, which is a 6-digit number sent to your email to confirm your email address.

        The information in this section of the site is intended for healthcare professionals in the United States only.

    • Why didn’t I receive an email that contains my one-time sign-in code?
      • This can happen for the following reasons:

        • It may take a few minutes for the code to appear in your inbox
        • The email may have been placed in your spam folder
        • The email you entered on the sign-up screen may have been entered with a typo in it

        The information in this section of the site is intended for healthcare professionals in the United States only.

    • Why is my one-time sign-in code not being accepted?
      • This can happen for the following reasons:

        • You may have mistakenly typed in the 10-character invite code provided to you by your colleague rather than the 6-digit number sent to your email address.
        • If you enter the wrong code, a new one is generated. Only the most recently sent code is valid.
        • Make sure you did not add any spaces to your code, a space will result in an error.
        • There is a known issue where sometimes more than one code is sent to you. Only the most recent code is valid, but it may be hard to determine which it is. Check the timestamps of the emails and choose the email that was most recently sent. If you enter the older code, you’ll get an error and an additional email with a new code will appear in your inbox. Please use this new code to try again.

        The information in this section of the site is intended for healthcare professionals in the United States only.

    • Why did I get a “User Not Authorized” message?
      • This can happen for the following reasons:

        • The email that your colleague specified when inviting you is not the same as the email you used to sign up.
        • It’s been more than 7 days since the invite was created. Unused invites expire after 7 days for security reasons.

        The information in this section of the site is intended for healthcare professionals in the United States only.

    • Why am I being asked to re-enter a one-time sign-in code if I already did this successfully on a previous login?
      • This can happen for the following reasons:

        • You are using a different workstation than before
        • Your browser’s cache was cleared
        • Another user used the same workstation as you to log into the Dashboard

        The information in this section of the site is intended for healthcare professionals in the United States only.

    • Can I join more than one Healthcare Program through the Digihaler Dashboard?
      • Yes, at any point a colleague can invite you to join additional programs. You’ll need to click “Join Another Program” during the login process, and then enter the additional invitation code your colleague provides you.

        The information in this section of the site is intended for healthcare professionals in the United States only.

  • Managing Patients within the Digihaler Dashboard
  • Viewing Patient Data
    • Who has access to the patient data in my Digihaler Dashboard program?
      • All Dashboard users can see all patients inside a given program. There is currently no way to divide a program’s patients among specific Dashboard users.

        The information in this section of the site is intended for healthcare professionals in the United States only.

    • How current is the data in the Digihaler Dashboard?
      • Provided the patient’s Digihaler is connected to the patient’s phone, the Digihaler app is running, and the patient’s phone is connected to the internet, the data should not be more than a few minutes old. To check inhaler connectivity, ensure that the All Connected date is not more than a few hours old. For more help, see the “Troubleshooting Digihaler Connectivity” section below.

        The information in this section of the site is intended for healthcare professionals in the United States only.

    • How come my patient has inhaler events listed under tomorrow’s date?
      • The time of inhalation is always displayed from the patient’s perspective. If your patient is in a time zone ahead of yours where the next day has already started for them, you may see inhalations that appear on tomorrow’s date.

        The information in this section of the site is intended for healthcare professionals in the United States only.

    • Can I add information to the patient record?
      • No, the Dashboard currently only allows viewing of data generated by the patient’s Digihaler and accompanying app.

        The information in this section of the site is intended for healthcare professionals in the United States only.

    • Can I change a patient’s demographics?
      • No, patient demographics are entered by the patient when they sign up to the app and cannot be changed by either the patient or a Dashboard user.

        The information in this section of the site is intended for healthcare professionals in the United States only.

  • Troubleshooting Digihaler Connectivity
    • The data showing for my patient is incorrect or there’s no data showing at all, what should I do?
      • This can happen for the following reasons:

        • The patient’s Digihaler and phone were out of range of each other (approximately 15 feet apart)
        • The patient has their phone on airplane mode
        • The patient has their phone’s Bluetooth® or internet connection turned off
        • The patient has logged out of the app
        • The patient force-quit the app or rebooted their phone, and did not relaunch the app

        Speak to your patient to confirm none of the issues above are preventing connectivity.  If the patient continues to have connectivity issues, have the patient contact Teva Customer Support at +1(888) 603-0788 Monday through Friday.

        The information in this section of the site is intended for healthcare professionals in the United States only.

  • Managing Dashboard Teammates
    • What are Teammates?
      • “Teammates” is the term used to describe any type of healthcare provider, whether clinical or administrative, who has been given access to the Dashboard.

        The information in this section of the site is intended for healthcare professionals in the United States only.

    • How do I invite a Teammate to the Digihaler Dashboard?
      • Provided you have administrator permissions, switch from Patient List to Team List and click on Invite Teammate. If you want the new teammate to also be able to invite additional colleagues, ensure you assign them the Admin role.

        The information in this section of the site is intended for healthcare professionals in the United States only.

    • How do I remove a Teammate from the Digihaler Dashboard?
      • From the Team List, click on Remove Teammate from beside the desired user.

        The information in this section of the site is intended for healthcare professionals in the United States only.

    • Can I change an existing Teammate’s role?
      • Currently, you must remove the teammate from the Dashboard and then re-invite them using the proper role.

        The information in this section of the site is intended for healthcare professionals in the United States only.

  • CUSTOMER SUPPORT

    If you have questions we haven’t answered, our customer support team is here to help. Call (888) 603-0788.

    CALL US AT

    +1 (888) 603-0788


    APPROVED USES FOR PROAIR® DIGIHALER®

    ProAir® Digihaler® (albuterol sulfate) Inhalation Powder is a prescription medicine used in people 4 years of age and older to:

    • treat or prevent bronchospasm in people who have reversible obstructive airway disease
    • prevent exercise-induced bronchospasm

    ProAir Digihaler contains a built-in electronic module that detects, records and stores inhaler event information. ProAir Digihaler may be used with, and transmits information to, a mobile app. ProAir Digihaler does not need to be connected to the mobile app in order for you to take your medicine.

    Important Safety Information

    Do not use ProAir Digihaler (albuterol sulfate) Inhalation Powder if you are allergic to albuterol sulfate, lactose, milk proteins, or any of the ingredients in ProAir Digihaler. Ask your healthcare provider if you have any questions or are not sure

    Before using ProAir Digihaler, tell your healthcare provider about all of your medical conditions, including if you:

    • have heart problems
    • have high blood pressure (hypertension)
    • have convulsions (seizures)
    • have thyroid problems
    • have diabetes
    • have low potassium levels in your blood
    • are pregnant or planning to become pregnant
    • are breastfeeding or planning to breastfeed

    Tell your healthcare provider about all the medicines you take, especially:

    • other inhaled medicines or asthma medicines
    • beta blocker medicines
    • diuretics
    • digoxin
    • monoamine oxidase inhibitors
    • tricyclic antidepressants

    Do not increase your dose or take extra doses of ProAir Digihaler without first talking to your healthcare provider

    Get medical help right away if ProAir Digihaler no longer helps your symptoms, your symptoms get worse or you need to use your inhaler more often

    While you are using ProAir Digihaler, do not use other inhaled rescue medicines and asthma medicines unless your healthcare provider tells you to do so

    ProAir Digihaler may cause serious side effects, including:

        • worsening trouble breathing, coughing and wheezing (paradoxical bronchospasm). If this happens, stop using ProAir Digihaler and call your healthcare provider or get emergency help right away. This is more likely to happen with your first use of a new asthma inhalation medicine
        • heart problems, including faster heart rate and higher blood pressure
        • possible death in people with asthma who use too much ProAir Digihaler
        • allergic reactions.  Call your healthcare provider right away if you have the following symptoms of an allergic reaction:
          • itchy skin
          • swelling beneath your skin or in your throat
          • rash
          • worsening trouble breathing
        • changes in laboratory blood values (sugar, potassium)

    The most common side effects of ProAir Digihaler include:

        • back pain
        • body aches and pain
        • upset stomach
        • sinus headache
        • urinary tract infection
        • your heart feels like it is pounding or racing (palpitations)
        • chest pain
        • fast heart rate
        • shakiness
        • nervousness
        • headache
        • dizziness
        • sore throat
        • runny nose

    These are not all of the possible side effects of ProAir Digihaler. For more information, ask your healthcare provider or pharmacist

    You are encouraged to report negative side effects of prescription drugs to the FDA. Visit www.fda.gov/medwatch, or call 1-800-FDA-1088

    Please see full Prescribing Information for ProAir® Digihaler®.


    APPROVED USES FOR ARMONAIR® DIGIHALER® AND AIRDUO® DIGIHALER®

    • AIRDUO® DIGIHALER® (fluticasone propionate and salmeterol) inhalation powder is a prescription medicine used to control symptoms of asthma and to prevent symptoms such as wheezing in people 12 years of age and older.
    • ARMONAIR® DIGIHALER® (fluticasone propionate) inhalation powder is a prescription medicine for the long-term treatment of asthma in patients 12 years and older.
    • AIRDUO DIGIHALER and ARMONAIR DIGIHALER are not used to relieve sudden breathing problems from asthma and won't replace a rescue inhaler.

    AIRDUO DIGIHALER and ARMONAIR DIGIHALER each contain a built-in electronic module that records and stores information about inhaler events. AIRDUO DIGIHALER and ARMONAIR DIGIHALER may be used with, and transmit information to, a mobile App. AIRDUO DIGIHALER and ARMONAIR DIGIHALER do not need to be connected to the app in order for you to take your medicine.

    Important Safety Information

    • AIRDUO DIGIHALER contains salmeterol. Long-acting beta2-agonist (LABA) medicines such as salmeterol when used alone increase the risk of hospitalizations and death from asthma problems. AIRDUO DIGIHALER contains an inhaled corticosteroid (ICS) and a LABA. When an ICS and a LABA are used together, there is not a significant increased risk in hospitalizations and death from asthma problems.
    • Do not use AIRDUO DIGIHALER or ARMONAIR DIGIHALER to treat sudden breathing problems from asthma. Always have a rescue inhaler with you to treat sudden symptoms.
    • Do not use AIRDUO DIGIHALER or ARMONAIR DIGIHALER if you have a severe allergy to milk proteins or if you are allergic to any of the ingredients in the product. Ask your healthcare provider if you are not sure.
    • Do not use AIRDUO DIGIHALER or ARMONAIR DIGIHALER more often than prescribed.
    • Do not take AIRDUO DIGIHALER with other medicines that contain a LABA for any reason.
    • Tell your healthcare provider about all the medicines you take and about all of your health conditions.
    • Do not stop using ARMONAIR DIGIHALER, even if you are feeling better, unless your healthcare provider tells you to. If you miss a dose of ARMONAIR DIGIHALER, just skip that dose. Take your next dose at your usual time. Do not take 2 doses at 1 time.
    • AIRDUO DIGIHALER and ARMONAIR DIGIHALER can cause serious side effects, including:
      • Fungal infection in your mouth or throat (thrush). Rinse your mouth with water without swallowing after using AIRDUO DIGIHALER or ARMONAIR DIGIHALER to help reduce your chance of getting thrush.
      • Weakened immune system and increased chance of getting infections (immunosuppression). You should avoid exposure to chickenpox and measles, and, if exposed, tell your healthcare provider right away. Worsening of existing tuberculosis, fungal, bacterial, viral, or parasitic infections, or herpes infection of the eye (ocular herpes simplex) may occur.
      • Reduced adrenal function. This can happen when you stop taking an oral corticosteroid (such as prednisone) and start taking a medicine containing an ICS (such as AIRDUO DIGIHALER or ARMONAIR DIGIHALER). During this transition period, when your body is under stress such as from fever, trauma (such as a car accident), infection, or surgery, adrenal insufficiency can get worse and may cause death. Symptoms of adrenal insufficiency include:
        • feeling tired
        • lack of energy
        • weakness
        • nausea and vomiting
        • low blood pressure
      • For AIRDUO DIGIHALER, there may be sudden breathing problems immediately after inhaling your medicine. If you have sudden breathing problems immediately after inhaling your medicine, stop using AIRDUO DIGIHALER and call your healthcare provider right away.
      • Serious allergic reactions. Stop using AIRDUO DIGIHALER or ARMONAIR DIGIHALER and call your healthcare provider or get emergency medical care if you get any of the following symptoms of a serious allergic reaction:
        • rash
        • hives
        • swelling of your face, mouth, and tongue
        • breathing problems
      • AIRDUO DIGIHALER can also cause additional serious side effects, including:
        • Effects on the heart
          • increased blood pressure
          • a fast or irregular heartbeat
          • chest pain
        • Effects on the nervous system
          • tremor
          • nervousness
      • AIRDUO DIGIHALER and ARMONAIR DIGIHALER can cause:
        • Bone thinning or weakness (osteoporosis)
        • Slowed growth in children. A child's growth should be checked often.
        • Eye problems including glaucoma and cataracts. You should have regular eye exams while using AIRDUO DIGIHALER or ARMONAIR DIGIHALER.
      • For AIRDUO DIGIHALER, changes may occur in laboratory blood values (sugar, potassium, certain types of white blood cells)
      • For ARMONAIR DIGIHALER increased wheezing (bronchospasm) may occur. Increased wheezing can happen right away after using ARMONAIR DIGIHALER. If this occurs, stop using ARMONAIR DIGIHALER and call your healthcare provider. Always have a rescue inhaler with you to treat sudden wheezing.
    • Common side effects of AIRDUO DIGIHALER and ARMONAIR DIGIHALER include:
      • thrush in your mouth or throat. Rinse your mouth with water without swallowing after use to help prevent this.
      • headache
      • cough
    • Additionally, AIRDUO DIGIHALER has common side effects of:
      • back pain
      • infection of nose and throat (nasopharyngitis)
    • ARMONAIR DIGIHALER has common side effects of:
      • upper respiratory tract infection
      • infection or inflammation of nose and throat (nasopharyngitis)
    • These are not all the possible side effects of AIRDUO DIGIHALER and ARMONAIR DIGIHALER. Call your healthcare provider for medical advice about side effects.
    • You are encouraged to report negative side effects of prescription drugs to the FDA. Visit www.fda.gov/medwatch, or call 1-800-FDA-1088.

    Please see full Prescribing Information for AIRDUO DIGIHALER and ARMONAIR DIGIHALER.

     

    This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by Teva could void the user’s authority to operate the equipment.