Using the App
How do I get the app?
In order to use the app, you will need to download and install it on your smartphone. An Internet connection is required to download the app:
- Search for “Digihaler” in the App Store® (iOS) or Google Play (Android)
- Download the free app
- After the first download, you may be periodically prompted to update the Digihaler app as updates or newer versions become available
How do I get started or sign up?
After downloading and opening the app, you will be prompted to create an account and password. An internet connection is required to create an account:
- Tap the “Get Started” button
- On the next screen, create your account by clicking “New to Digihaler? Sign Up” and entering your first name, last name, Email, and password
- If you ever forget your password, you can reset it (see the “How do I change my email or password after I have already set up an account?” FAQ)
What does it mean to register an inhaler?
Your inhaler is registered when you scan it with your smartphone and name it within the app.
How do I scan and register my inhaler with the Digihaler app for the first time?
After setting up an account, you will be prompted to register your inhaler. Your inhaler has a QR code on the top of it that can be scanned to begin the registration process. You may have to allow camera use within the app to register your inhaler. Hold the inhaler behind your smartphone, so you can see the QR code on the smartphone screen. Align your inhaler’s QR code with the yellow square on the screen. You will then see "your Digihaler is now registered" on your screen once your inhaler is successfully registered.
Why can’t I get my QR code to scan?
If you are unable to get the QR code to scan to register your inhaler with the app, please try:
- Allowing the app to access the camera by clicking “OK” when prompted in the app or through the Settings in your phone
- Aligning the inhaler’s QR code with the yellow square on your phone screen
- Having bright lighting
- Checking that your camera lens isn’t dirty or scratched
- Checking that your camera is able to focus on the QR code
If you are still having trouble scanning the QR code on top of your inhaler, please contact Teva Customer Support at +1(888) 603-0788 Monday through Friday.
How do I register an inhaler if my camera is broken?
Your phone's camera must be functional to scan the inhaler QR code and register the inhaler.
Which smartphones can I use with the Digihaler app?
The Digihaler app is compatible with these smartphones: iPhones running iOS 11 or above and smartphones running Android 6.0 or above.
Is the Digihaler app supported on tablets?
No. The Digihaler app is only designed to work on a smartphone at this time.
How do the inhalers in the Digihaler family track my inhaler use?
Each inhaler in the Digihaler family of inhalers contains a built-in electronic module that records and stores information about inhaler events. This information is transmitted to the Digihaler app through Bluetooth® wireless technology. The electronic module detects and records how often you use your inhaler and measures inspiratory flow rates. Inhaler use is recorded as an event when the cap is opened or you inhale. When used with the Digihaler app, you can track and view your inhaler event information. Connection to the app is required for transmission of data but is not required for delivery of the medicine from the inhaler.
Do I need to be connected to the internet to use the app?
It is possible to use the app while not connected to the internet, although certain features will be unavailable, such as logging in, registering an inhaler to the app, joining Healthcare Programs, and viewing environmental information. Ensure that you are connected to the internet to use all app features.
How long does it take to connect my inhaler to the app?
Connecting speed may vary based on certain conditions. The app will connect most quickly if you open the app within 3 minutes of using your inhaler. Remember to regularly open the app and keep the Digihaler within Bluetooth® range to ensure that they connect.
How do I connect my ProAir Digihaler, AirDuo Digihaler, and/or ArmonAir Digihaler with the app?
To connect your inhaler to the Digihaler app, your inhaler must be within 15 feet of your smartphone and the Bluetooth® setting on your phone must be enabled.
How many inhalers can I track?
A maximum of 7 inhalers can be tracked in the Digihaler app at a time. Of the 7, you may have a maximum of 5 ProAir Digihalers, and a maximum of 2 AirDuo Digihalers and/or ArmonAir Digihalers. If you already have the maximum number of inhalers and need to add a new one, please remove an existing inhaler you are no longer using. To remove an inhaler from the app, tap the "Digihalers and Safety" button from the bottom navigation on your screen to bring up the list of inhalers.
Click on the inhaler you want to remove. On the next screen, tap "Remove This Digihaler" and follow the onscreen instructions.
I haven't connected my inhaler with the app in several days; do I lose that information in my inhaler?
No, all of your inhaler event information is stored in an electronic module in your inhaler and does not get deleted when new inhaler event information is recorded. This information is sent to the app once the inhaler comes within range of your smartphone with Bluetooth® enabled.
How do I change my email address?
There is no way to change the email address for your account. If you no longer have access to the email account used to set up your Digihaler account, you will need to remove and reinstall the app from your phone. To use the app again, you will need to create another Digihaler account using your new email address and connect a new inhaler since the old inhalers are permanently associated with the old email address.
How do I change my notification settings using the Digihaler app?
You can manage some of the notifications you receive in the app by tapping the “Profile” button from the bottom navigation on your screen and then tapping “Notification Settings”.
Is the Digihaler app available in languages other than English?
The Digihaler app is only available in English at this time.
How do I change my time zone using the Digihaler app?
The Digihaler app uses the time zone in which your phone is operating. There is no need to change your time zone to use the app. If the time zone of the phone updates automatically while traveling, no change needs to be done in the app. If you change your time manually, please advise that the app may not work properly.
What does the "Daily Self-Assessment" do?
The Daily Self-Assessment helps you track how you feel each day so you can look back over time. You have the option to choose 1 of 3 values: Good, Neutral, or Bad (represented by face icons).
You can only submit 1 self-assessment each day. Once submitted, you will have the option to update your self-assessment, but will only be able to do so for the current day’s submission.
To see past self-assessments in the app, you can tap the "Data" button from the bottom navigation on your screen and view self-assessments in a weekly view or a monthly view.
What does the orange circle around the “Digihaler Connectivity” icon in the app “Home” screen mean?
The orange circle around the "Digihaler Connectivity" icon is a reminder to check the dose counter on the back of the device to see how many doses remain.
I received a notification that I have more than 12 ProAir Digihaler events today. What does this mean?
If you have had more than 12 ProAir Digihaler events (measured in liters per minute (L/min) and categorized as “good inhalation” (>45 L/min), “fair inhalation” (30-45 L/min), “low (<30 L/min) or no inhalation recorded within 1 min of cap open,” “exhalation,” or “possible air vent block”) within a calendar day, the app will notify you. Serious and potentially fatal side effects can occur with too much use of this medication. Contact your healthcare provider if you are using more ProAir Digihaler than usual, as this may be a sign of worsening symptoms.
I received a notification from my AirDuo Digihaler / ArmonAir Digihaler asking if I would like to set up my inhalation reminders. What does this mean?
Your inhaler will calculate how many doses you took in the past 7 days. You will receive a notification if you are not taking your maintenance medication twice a day. You will be asked if you would like to set up inhalation reminders.
How do I set up inhalation reminders for AirDuo Digihaler and ArmonAir Digihaler?
Open the app and press the “Profile” button from the bottom navigation on your screen. Open “Notification Settings”, where you will have the option of turning on “Scheduled Reminders.” Slide the toggle button to turn them on. You can then set the time you would like to receive these reminders.
Why am I getting a "Digihaler Error" notification and can I continue to use my ProAir Digihaler, AirDuo Digihaler, and/or ArmonAir Digihaler?
If you receive an Inhaler Error Notification that includes an error code (for example Error Code 1, Error Code 2, or Error Code 3), or if you see that one of your inhalers is showing a “Digihaler Error Detected” warning in the “Digihalers and Safety” section, please contact Teva Customer Support at +1(888) 603-0788 Monday through Friday so they can help you troubleshoot the issue. Your inhaler will still work to deliver your medication.
You may receive an Inhaler Error Notification for the following reasons:
- Error Code 1 – A problem occurred when saving the inhalation data to the inhaler's memory.
- Error Code 2 – There was an issue with the inhaler's clock.
- Error Code 3 – There was an issue collecting information about the inhalation.
How do I change or delete inhaler events?
You are not able to change or delete inhaler events.
What do I do if the data screen on my Digihaler app says there is a possible air vent block?
Ensure you are not blocking the air vent with your lips or fingers when taking an inhalation.
For detailed instructions on how to avoid doing so, please refer to the Possible Air Vent Blocked video.
Why am I getting a “Your inhaler technique may need improvement” notification?
Inspiratory flow (how strongly you breathe in) is measured in liters per minute (L/min). If 6 or more of the last 12 events were either “low (<30 L/min) or no inhalation recorded within 1 min of cap open,” “exhalation,” or “possible air vent block,” then you will get this notification.
Talk to your healthcare provider and reference the "Digihaler Basics" section in the app by tapping the "Digihalers and Safety" button from the bottom navigation on your screen.
What types of reports are available and what do they show?
In the “Data” section of the app, you are able to export inhaler event reports to view and share with your healthcare provider if you choose.
The reports show all your inhaler events, which are measured in liters per minute (L/min) and categorized as: “good inhalation” (>45 L/min), “fair inhalation” (30-45 L/min), “low or no inhalation” (<30 L/min), “exhalation,” or “possible air vent block.”
If you only use a maintenance or a rescue inhaler, you will see one graph for inhaler events and one graph for inhaler technique. If you use both a maintenance and rescue inhaler, those sections will include two graphs each on inhaler events and inhaler technique.
How do I share my information with my parent, guardian, or healthcare provider?
You can choose to share and discuss your Digihaler reports in a few different ways:
- You can bring your phone to your next appointment and show your healthcare provider the “Data” section within the app.
- You can print a PDF in advance of your next appointment using the Share icon (the Share icon is located within the Data section).
- You can email the PDF directly to your healthcare provider using the Share icon within the Data section. Your healthcare provider’s office must allow email communications from patients.
- You can use AirDrop® (iPhone only) or you can text.
How do I add a Healthcare Program in the app?
- Make sure you received an invitation code from your healthcare provider for the program in which you want to enroll.
- Once logged in to the app, tap the “Profile” button from the bottom navigation on your screen and tap on “Healthcare Programs”.
- If you have already enrolled in certain programs, you will see the list of programs here. If you are enrolling in a new program, select “Add Healthcare Program.”
- Insert the Invitation Code (case sensitive) into the form field and select “Sign Up.”
- You will then be led to a “Consent to Share Data” screen. If you agree to share, select “Share My Data.” You will see your new program in the list of your enrolled programs.
- From this point on, the program will be able to see your data for your registered inhalers in the Digihaler family, your Digihaler events, and Daily Self-Assessments. To make sure that the program sees the latest data available, make sure you are online.
Where can I find all of the Healthcare Programs I'm enrolled in?
Once logged in to the app, tap the “Profile” button from the bottom navigation on your screen and tap on “Healthcare Programs”. The app will show all of the Healthcare Programs you are enrolled in.
Why wasn’t I able to join a Healthcare Program?
First, make sure you used the right invitation code sent by the Healthcare Program. If you still have issues joining, please contact your Healthcare Program.
How do I unenroll with a Healthcare Program?
If you decide you no longer want to participate in a particular Healthcare Program, all you need to do to unenroll is tap the “Leave Program” button beside any program you want to stop. Additionally, you can contact your Healthcare Program who can also remove you.
I just accidentally left the wrong Healthcare Program, how do I undo this?
You should contact the Healthcare Program you want to re-join and ask for an invitation code. Once you have the code, you can easily rejoin the Healthcare Program. See the “How do I add a Healthcare Program in the app?” FAQ for instructions on how to join or rejoin.
If you give consent to share the data in the app with your healthcare provider, all your data will be sent again when you rejoin the Healthcare Program.
What personal data is shared with my Healthcare provider?
If you participate in a Healthcare Program and agree to share your inhaler event information with your healthcare provider, the only personal data he or she can see is your name, date of birth, email address, Daily Self-Assessments, and your inhaler event information. The app will automatically and continuously share the data in the app with your healthcare provider once you have given consent to share.