1. Search for “Digihaler” in the App Store (iOS) or Google Play (Android) on your smartphone.
2. Download and install the free app.

Was this helpful?

The Digihaler app supports iPhones running iOS 12 or above, and Android devices running 7.0 or above.

Was this helpful?

After downloading and opening the app, you will need to create an account. An internet connection is needed to create an account:

1. Tap Get Started
2. Enter your date of birth and accept the Terms of Use and Privacy Notice to confirm you are a legal adult in your state.
3. On the next screen, create your account by clicking New to Digihaler? Sign Up and entering your first name, last name, and email address
4. Tap Sign Up at the bottom!

Step 1

Step 2

Step 3

Step 4

Was this helpful?

Registering your inhaler means you have paired it with the Digihaler app. Your inhaler is registered when you scan the QR code on it with your smartphone and name it within the app. You need to register your inhaler so your data can be sent to the app, via Bluetooth. Your inhaler does not need to be registered to deliver the medicine.

Was this helpful?

After setting up an account, you will be asked to register your inhaler . Your inhaler has a QR code on the top of it that can be scanned to begin the process.

1. Allow the app to access the camera on your phone.
2. Hold the inhaler behind your phone camera, so that it lines up with the QR code. Continue viewing the QR code until you see a message telling you that your inhaler is now registered. This means the inhaler was successfully added to the app.

Was this helpful?

Here are a few things to look out for:

• When the app asks you to allow camera access, tap “OK”. You can also go directly to the settings in your phone and allow camera access.
• If there isn’t enough light detected, you may see a prompt asking you to turn on your phone’s flashlight.
• Make sure the camera lens on your phone is not dirty or scratched.

If you are still having trouble, call us at +1(888) 603-0788 Monday through Friday.

Was this helpful?

You can’t pair your inhaler if your phone camera is broken. You must scan the QR code with a phone camera to pair the inhaler. Your inhaler does not need to be connected with the app to deliver medicine.

Was this helpful?

No. The Digihaler app is only designed to work on a smartphone at this time.

Was this helpful?

This version of the app doesn’t support larger text (font size) settings for all screens. Larger text settings will only work in some screens. If you are having trouble signing up, you may need to reduce your font size. Go to your phone settings and reduce the font size to allow for sign up.

Was this helpful?

Put your inhaler within 15 feet of your phone and turn on the Bluetooth® setting on your phone.

Was this helpful?

You can use some app features without being connected to the internet. Without internet, you can’t use features such as:

• Log in
• Register an inhaler
• Join a Healthcare Program

Was this helpful?

No, you will not lose any information if you haven’t connected in a number of days. Your information is stored electronically in your inhaler and does not get deleted. This information is sent to the app once the inhaler comes within range of your phone through Bluetooth® technology.

Was this helpful?

To get your inhaler connected or reconnected to your smartphone or Digihaler app:

1. First, make sure you scanned and paired your inhaler following the instructions here.
2. Make sure the smartphone’s Bluetooth® wireless technology is turned on.
3. Bring your inhaler within 15 feet of your smartphone.
4. Make sure that the Digihaler inhaler is the device connected to the Bluetooth® wireless technology on your phone.
5. If you are still having problems, try restarting your smartphone and reopening the app.
6. If your inhaler and app still do not connect, please call Teva Customer Support at +1(888)603-0788 Monday through Friday.

Was this helpful?

Open the app and tap Digihalers and Safety at the bottom of your screen to see the list of your paired inhalers. A green circle next to the word “Connected” will appear under the name of each inhaler that is connected to the app.

Alternatively, you can tap Home at the bottom of your screen to view an icon that will show if your inhaler is connected:

All paired inhalers are connected.

Only one inhaler is connected.

At least one inhaler is connecting (syncing).

At least one inhaler requires low dose attention.

All inhalers are disconnected.

Was this helpful?

Your QR code may be damaged, or you might be scanning a device that is not an inhaler in the Digihaler family. If the QR code is scratched or damaged, please contact Teva Customer Support at +1(888) 603-0788 Monday through Friday.

Was this helpful?

If you are trying to scan an inhaler that does not have a QR code, it is not a Digihaler. Only the Digihaler family of inhalers have QR codes that connect with your Digihaler app.

Was this helpful?

If you scan an inhaler that is already registered with your Digihaler account, the app will tell you that the inhaler is already registered to your account.

You can see inhalers that are already registered in the app by tapping Digihalers and Safety on the bottom of your screen.

Was this helpful?

The app displays this message if you try to scan an inhaler that has already been paired with another Digihaler account. Inhalers can only be paired once.

Was this helpful?

The inhaler has technology that records and stores information about your inhaler use. Inhaler use is recorded as an event when the cap is opened or you inhale. You can view this information by connecting to the Digihaler app. Your inhalers do not need to be connected to the app to be used.

Was this helpful?

You can track up to 7 inhalers at a time: up to 5 ProAir® Digihalers® (albuterol sulfate), and up to 2 AirDuo® Digihalers® (fluticasone propionate and salmeterol) and/or ArmonAir® Digihalers® (fluticasone propionate).

Was this helpful?

To remove an inhaler from the app, tap Digihalers and Safety at the bottom of your screen to bring up the list of inhalers.

Tap on the inhaler you want to remove. On the next screen, tap Remove This Digihaler and follow the onscreen instructions.

Reminder: Before removing, you may want to connect your inhaler to the app one last time to make sure all your data has been sent successfully.

Was this helpful?

No, if you no longer have access to the email account you used to set up your Digihaler account, you will need to do the following:

1. Delete and then reinstall the app on your phone
2. Create a new Digihaler account using your new email address
3. Pair a new inhaler since the old inhaler will be linked to the old email address

Note: You will still receive medication from your inhaler even if you sign up your inhaler to the wrong email address.

Was this helpful?

Tap Profile at the bottom of your screen then tap Notification Settings.

Was this helpful?

Yes, the Digihaler app also supports Spanish.

Was this helpful?

The Daily Self-Assessment is something you can do to help you track how you feel each day. You have the option to choose 1 of 3 values: Good, Neutral, or Bad (represented by face icons). Using the self-assessment tool may help you remember how you felt each day when you’re talking to your doctor. You may look back at how you felt to help identify any patterns in your health.

You can only save one self-assessment each day. Once saved, you can go back and update your self-assessment, but only for the current day.

To see your past self-assessments in the app, you can tap Data at the bottom of your screen and view self-assessments in a weekly view or a monthly view.

Was this helpful?

Below are some important icons you may see on the Home screen.

All paired inhalers are connected.

Only one inhaler is connected.

At least one inhaler is syncing.

At least one inhaler requires low dose attention.

All inhalers are disconnected.

Was this helpful?

This may be a sign of worsening symptoms. Please contact your doctor right away if you receive this notification. Serious and potentially fatal side effects can occur with too much use of this medicine.

Was this helpful?

The purpose of this notification is to ask if you want to set up reminders in the event you aren’t taking your medicine twice a day as prescribed.

Was this helpful?

To set up inhalation reminders:

1) Open the app and tap Profile at the bottom of your screen.
2) Tap Notification Settings.
3) Slide the toggle button to turn on Scheduled Reminders.
4) By default, reminders are set to 8AM and 8PM. If you want, you can change the time you would like to receive these reminders.

Step 1

Step 2

Step 3

Step 4

Was this helpful?

If you receive a “Digihaler Error” notification you can still use the inhaler to deliver your medicine.

You may receive the below Digihaler Error Notifications for the following reasons:

• Error Code 1 – A problem happened when saving the inhalation data to the inhaler's memory.

• Error Code 2 – There was an issue with the inhaler's clock.

• Error Code 3 – There was an issue collecting information about the inhalation.

• Error Code 2&3 – This means Error Code 2 and Error Code 3 happened at the same time.

Even if you receive an error notification about your inhaler, your inhaler will still work to deliver your medicine. Contact Teva Customer Support at +1(888) 603-0788 Monday through Friday for help.

Was this helpful?

You might be covering the air vent on your inhaler with your lips or fingers.

Was this helpful?

This message displays because the app detected a number of inhalations that were recorded as poor quality for the following reasons:

• Low or no inhalation recorded within 1 minute of the cap open (less than 30 liters per minute)
• Exhalation (occurs by breathing into the inhaler)
• Possible air vent block (occurs if your lips or fingers cover the air vent above the mouthpiece while inhaling)

If you receive this notification or feel your inhaler technique may need improvement, consider talking to your healthcare provider and reference the Digihaler Basics section in the app by tapping Digihalers and Safety on the bottom of your screen.

Was this helpful?

If you don’t receive a notification, don’t worry, your data was still saved. You will be able to see your data the next time your inhaler connects to the app. Not sure if your inhaler is connected to the app? See "How do I connect my inhaler to the app?"

If you have issues for more than an hour, contact Teva Customer Support at +1(888) 603-0788 Monday through Friday.

Was this helpful?

When you use your inhaler, the date and time of the use*, as well as how strongly you
breathe in are recorded.

*Inhaler use is recorded as an event when the cap is opened or you inhale.

Was this helpful?

The Digihaler app saves inhaler event information and your Daily Self-Assessments. Inhaler use is recorded as an event when the cap is opened or you inhale.

Was this helpful?

The only ways someone else can see your data is:

• They install the app and log in with your email address and password (which a parent or guardian may do for people that are 13 years of age or older and considered a minor in their state)
• You show someone your data from your account on your phone
• You have consented or allowed sharing your data with your doctor as part of a Healthcare Program

Was this helpful?

You have a few options to share information from the Data section in your app:

• Review the information together directly from your phone
• Use the Share button to print a PDF
• Use the Share button to email a PDF. If emailing to your healthcare provider, their office must allow for email communication
• If you have an iPhone, you can AirDrop® the report
• Send the report as a text message.

Was this helpful?

In the Data section of the app, you can export inhaler use* reports to view and share with your healthcare provider if you choose.

The reports have graphs that show all your inhaler events, categorized as:

• Good inhalation (more than 45 liters per minute)
• Fair inhalation (30-45 liters per minute)
• Low (less than 30 liters per minute) or no inhalation detected within 1 min of cap open
• Exhalation (occurs by breathing into the inhaler)
• Possible air vent block (occurs if your lips or fingers cover the air vent above the mouthpiece while inhaling)

Reports also include your voluntary responses to your Daily Self-Assessment.

*Inhaler use is recorded as an event when the cap is opened or you inhale.

Was this helpful?

Teva Pharmaceuticals, the maker of your inhaler and the Digihaler app, needs your date of birth to confirm that you meet the required age range for using the app.

Was this helpful?

You must be above the “age of majority” to sign up and create a profile in the Digihaler app. In most states* the age of majority is 18 years old.

If you are between 13 years of age and the age of majority, a parent or guardian has to create a minor profile for you.

*In Alabama and Nebraska, the age of majority is 19 years old. In Mississippi and the territory of Puerto Rico, the age of majority is 21 years old.

Was this helpful?

Yes. The security of your information is very important to us. The app uses the latest industry-standard security and privacy protections.

Was this helpful?

If your phone was lost or stolen, you can protect your information by resetting your password following the steps below:

1. Use a computer or another smartphone to access the password reset page.
2. Enter your email address and select Send Email to receive your password-reset link.
3. Follow the instructions emailed to you to reset your account password.

Once complete, your previous login information on the lost or stolen phone will no longer work.

If you need help, call us at +1(888) 603-0788 Monday through Friday.

Was this helpful?

Your personal data is not stored on the inhaler; there is no way to get your data from your used or thrown away inhaler.

Was this helpful?

To help protect your privacy, your phone will display a lock screen:

• If you open the app and it was previously closed
• If the app is open, but you haven’t used it within the past 15 minutes

The app lock screen works the same way as your phone’s lock screen. You can enter the same passcode or fingerprint/facial detection that you’ve setup to unlock your phone, to unlock the app.

Note: If your phone doesn’t have a lock screen feature, or it’s turned off in your phone settings, you will need to unlock the app using your Digihaler Account email address and password.

Was this helpful?

In order to log in to the app, you will need to first download the app and sign up. Please see the “Getting Started with the App” section of this site for instructions on how to do this.
Once you have signed up, you will remain logged into the app unless you manually log out, or the app will automatically log you out after 30 days.

To log back in, complete the following:

1. Open the app and tap Log In
2. On the next screen, enter the Email address you signed up with and password you selected (your phone will need to be connected to the internet to get to this screen)
3. Tap the Login button

Was this helpful?

If this is your first-time logging into the app, you will see a series of screens that explain different app features and settings. If you tap Digihalers and Safety at the bottom of your screen, you can view the “Digihaler Basics” section to find more instructions.

See our Getting Started and How to Use videos for additional support on using your inhaler and the app.

Was this helpful?

In the app:

• Tap Digihalers and Safety at the bottom of your screen to bring up your inhalers.

• Tap on the inhaler you want to remove.
• Tap Remove this Digihaler and follow the instructions on the screen.

Was this helpful?

Digihaler events include:

• Good inhalation (More than 45 liters per minute)
• Fair inhalation (30 to 45 liters per minute)
• Low (Less than 30 liters per minute) or No inhalation recorded within 1 minute of cap open
• Exhalation (Occurs by breathing into the inhaler)
• Possible Air Vent Block (Occurs if your lips or fingers cover the air vent above the mouthpiece while inhaling)

A Digihaler event happens each time you fully open the cap (hear a click). Only the first event (for example: inhalation or exhalation) after opening the cap is recorded. If the first event occurs after 1 minute of the cap opening, regardless of flow rate, the event will be recorded as “Low (less than 30 liters per minute) or No Inhalation recorded within 1 min of cap open.”

Fully opening the cap and then closing the cap without inhaling will also result in a “Low (less than 30 liters per minute) or No Inhalation recorded within 1 min of cap open” event. You should only open the cap of your inhaler when you are planning to take a dose of your medication.

Was this helpful?

Tap Data at the bottom of your screen. You can see the details of your Digihaler events for each registered inhaler.

At the top right-hand side of the Data screen, you have the option to download and share your data by tapping the share report button.

Was this helpful?

If you have refilled your prescription, follow these steps to register your new inhaler:

1. Open the Digihaler app.
2. Tap Digihalers and Safety at the bottom of your screen.
3. Tap Set Up A New Digihaler and follow the instructions on the screen.

You will see a screen that says "Your Digihaler is now registered" once your inhaler has been successfully set up.

You may need to remove an inhaler if:

• You already have 7 total inhalers paired
• You already have 2 maintenance inhalers paired (ArmonAir® Digihaler® (fluticasone propionate) and AirDuo® Digihaler® (fluticasone propionate and salmeterol)
• You already have 5 ProAir® Digihalers® (albuterol sulfate) paired

Was this helpful?

You only need to use this button if you are talking to someone from Teva Customer Support and they ask for you to send your app diagnostic data. This helps them to identify the issue you may be having with your app. Sending your app diagnostic data does not share any personal information.

Was this helpful?

Your email address can't be changed after you create your account. If you forgot your password or would like to change it, you can tap Forgot Your Password? on the “Log In” page and a password-reset link will be sent to your email address.

Was this helpful?

The app only supports one account at a time. To switch accounts, you will need to:

1. Uninstall the Digihaler app
2. Reinstall it from the app store
3. Sign in with a new or different account

Was this helpful?

To transfer your data from your old phone to your new follow these steps:

1. Connect your previous phone to the internet.
2. Open the app in your previous phone to begin sending the data to the cloud (make sure your latest data is in the app). Keep the app open for 10-15 minutes to ensure your data has been shared successfully to the cloud.
3. Install the Digihaler app on your new phone and log in with the same email address and password you used on your previous device. For instructions on how to install the app, click here.
4. Once you log in on your new phone and select your profile, all of your existing data will transfer from the cloud to your new phone. Make sure you check that all your data has been sent successfully.

Was this helpful?

The app is not yet in line with COPPA (Children’s Online Privacy Protection Act) law. The app is not meant for children. If you are under 13, please do not send any personal information about yourself to Teva. If you are above the age of 13 but still a minor in your state, please ask your parents or guardian to create an account for you.

If you believe that we might have any information from a child under 13, please contact us at USPrivacy@tevapharm.com.

Was this helpful?

If you are an adult wanting to set up an account for a minor (click here to see who is considered to be a minor.):

1. Install the app on the phone and create an account under your name. You will be asked to enter your name, date of birth and email address. You will also be prompted to create a password.
2. Once you have set up your account, you will be asked "Who will be using the Digihalers connected with this app?"
3. Tap Add a Minor Profile and will be asked to add the name and date of birth for your child. Please keep in mind that your minor must be at least 13 years old to use the app.
   

Was this helpful?

On the day of your 21^st birthday, your Digihaler profile on your parent or guardian’s account will become blocked and the data from your minor profile will be lost. As a result, you will need to uninstall and reinstall the app and create a new account.

The good news is that you can generate a report for your records from the minor profile your parent or guardian set up for you before you turn 21 so you have that information in the future.

To Generate a Report for Your Records:

1. In the App, tap the Profile button at the bottom of your screen
2. Tap No Longer a Minor
3. Tap Download Digihaler Report on the “Generate Report” screen

To Delete your Minor Profile:

1. If you have reached the age of majority in your state and are ready to delete your minor profile and data, tap Next at the bottom of the screen.
2. On the next screen, tap Yes [Name] is no longer a minor to permanently delete your minor profile and data from your parent or guardian’s account.

The app will send you a notification 1 week before you turn 21 and then another 1 day before you turn 21. These notifications, when opened in the app, will also allow you to download your data.

For more information on Age of Majority in different states, see the FAQ, “How old do I need to be in order to use the Digihaler app?”

Was this helpful?

If you forgot your password or would like to change it:

1. Tap Forgot Your Password? on the Digihaler app Login page.
2. Enter your email address and tap Send Email.
3. Check your inbox for the password-reset link email and follow the instructions to reset your password.

If you forgot which email address you used to initially create your Digihaler Account and need it for logging in, it is recommended that you:

1. Try logging in with the email address you most commonly use.
2. Try any other email addresses you might have used when initially signing up.
3. Alternatively, you can use “Forgot Your Password?” on the app Login page and try each of your email addresses. The email address that receives the password-reset link is the email address you initially used to create your Digihaler account.
4. As a last resort you can create a new account. Please note that you won’t be able to set up your inhaler if it has already been paired to a different account.

Was this helpful?

The email address you used to reset your password has to be the same email address you used to create your Digihaler account. If you used a different email address, please try again with the correct one. Check to see if the password reset email went to your spam or junk folder, the sender email address to look for is noreply@gl.teva-pharm.com.

If you’ve done everything above and still don’t see the email, call us at +1 (888) 603-0788 Monday through Friday for help.

Was this helpful?

When you first sign up to create your Digihaler account, you have the option to subscribe to marketing communications and other promotional material from Teva.

If you choose not to participate in these communications, you will not be able to change this setting.

Was this helpful?

 To opt out of Teva marketing communications:

1. Tap Profile at the bottom of the screen.
2. Tap Manage Teva Communications which will launch a webpage.
3. Under “You currently receive” on the webpage, select the type of communication you want to opt out of.
1. Auto-Dial/Prerecorded Messages
2. Phone
3. Text/SMS
4. Uncheck the box next to “Digihaler® Family of Inhalers”.
5. Tap Save Your Changes.
6. Repeat steps 3-5 to opt out of another communication type.

Was this helpful?

A healthcare program is an organization (i.e., hospital, clinic, health system, etc.) that has decided to offer Digihaler to its patients. If you join a healthcare program, you can share the data created by your inhaler(s) with your healthcare provider. Your healthcare provider will invite you to join their healthcare program. It is optional to join.

Was this helpful?

To join:

• Ask your healthcare provider for an invitation code
• Once logged in to your app, tap Profile on the bottom of your screen and then tap Healthcare Programs. If you are already enrolled in healthcare program(s), you will see the list here.
• Tap Add Healthcare Program and type the invitation code you received from your healthcare provider. Next, tap Sign Up. Please be sure to type your code in exactly, with no extra spaces.
• Your next screen will ask you to agree (“Consent”) to share your data. To successfully add the healthcare program, select Share My Data. You are now enrolled in the healthcare program.

Step 1

Step 2

Step 3

Was this helpful?

Step 1: From your app, tap Profile on the bottom of your screen

Step 2: Tap Healthcare Programs to view your list.

Was this helpful?

First, make sure you used the right invitation code sent by your Healthcare Provider. If you are still having issues joining, please contact your Healthcare Provider.

Was this helpful?

In the app, tap Leave Program beside any program you want to stop. You may also contact your Healthcare Program who can remove you.

Was this helpful?

Contact the Healthcare Program you want to re-join and ask for an invitation code. Once you have the code, see the “How do I join a Healthcare Program in the app?” FAQ for instructions on how to join or rejoin.

Was this helpful?

If you join a Healthcare Program and agree to share your data, the program staff can see your name, date of birth, and email address.

Your doctor will also be able to see your Daily Self-Assessments, and inhaler event information.

Was this helpful?