Using the App
How do the inhalers in the Digihaler family track my inhaler use?
The Digihaler family of inhalers contains an electronic module with Bluetooth® wireless technology and sensors built into the top of the inhaler, which detect and record how often you use your inhaler and measure inspiratory flow rates. Inhaler use is recorded as an event when the cap is opened or you inhale. When used with the Digihaler app, you can track and view your inhaler event information. The inhalers will still deliver medicine even if it is not connected to the app.
Do I need to be connected to the internet to use the app?
It is possible to use the app while not connected to the internet, although certain features will be unavailable, such as connecting an inhaler to the app, joining Healthcare Programs, and viewing environmental information. Ensure that you are connected to the internet to use all app features.
How long does it take to sync my inhaler to the app?
Sync speed may vary based on certain conditions. The app will sync most quickly if you open the app within 3 minutes of using your inhaler. Remember to regularly open the app and keep the Digihaler within Bluetooth® range to ensure that they sync.
How do I sync my ProAir Digihaler, AirDuo Digihaler, and/or ArmonAir Digihaler with the app?
To sync your inhaler to the Digihaler app, your inhaler must be within 15 feet of your smartphone and your Bluetooth® must be enabled.
How many inhalers can I track?
A maximum of seven inhalers can be tracked in the Digihaler app at a time. Of the seven, you may have a maximum of five ProAir Digihalers, and a maximum of two AirDuo Digihalers and/or ArmonAir Digihalers. If you already have seven registered inhalers and need to add a new one, please remove an existing inhaler. To remove an inhaler from the app, tap the "Digihalers and Safety" button in the lower right section of the home screen to bring up the list of inhalers. Click on the inhaler you want to remove. On the next screen, tap "Remove this Digihaler" and follow the onscreen instructions.
I haven't "synced" my inhaler and my app in several days; do I lose that information in my inhaler?
No, all of your inhaler use information is stored in the eModule in the top of your inhaler and does not get deleted when new inhaler use information is recorded. This information is sent to the app once the inhaler comes within range of your smartphone and Bluetooth® is enabled.
How do I change my email address?
There is no way to change the email address for your account. If you no longer have access to the email account used to set up your Digihaler account, you will need to remove and reinstall the app from your phone. To use the app again, you will need to create another Digihaler account using your new email address and connect a new inhaler since the old inhalers are permanently associated with the old email address.
How do I change my notification settings using the Digihaler app?
You can manage which notifications you receive by changing your notifications in the app notification settings under your profile.
Is the Digihaler app available in languages other than English?
The Digihaler app is only available in English at this time.
How do I change my time zone using the Digihaler app?
The Digihaler app uses the time zone in which your phone is operating. There is no need to change your time zone to use the app. If the time zone of the phone updates automatically while traveling, no change needs to be done in the app. If you change your time manually, please advise that the app may not work properly.
How do I get the app?
In order to use the app, you will need to download and install it on your smartphone. An Internet connection is required to download the app:
- Search for “Digihaler” in the Apple App Store® or Google Play
- Download the free app
- After the first download, you may be periodically prompted to update the Digihaler app as updates or newer versions become available
How do I set up an account?
After downloading and opening the app, you will be prompted to create an account and password. An internet connection is required to create an account:
- Enter your date of birth
- Create your account and password
- If you ever forget your password, you can reset it
- If you have a teenage dependent who will be using an inhaler in the Digihaler family, you will need to add a profile for them
What does it mean to connect an inhaler?
Your inhaler is connected when you scan your inhaler with your smartphone and name it with in the app.
How do I scan and register my inhaler with the Digihaler app for the first time?
After setting up an account, you will be prompted to connect your inhaler. Your inhaler has a QR code that can be scanned to begin the registration process. You may have to allow camera use within the app to connect your inhaler. Hold the inhaler behind your smartphone, so you can see the QR code on the smartphone screen. Align your inhaler’s QR code with the yellow square on the screen. You will then see "your Digihaler is now registered" on your screen once your inhaler is successfully registered.
How do I connect an inhaler if my camera is broken?
Your phone's camera must be functional to scan the inhaler QR code and connect the inhaler.
Which smartphones can I use with the Digihaler app?
The Digihaler app is compatible with these smartphones: iPhones running iOS 11 or above and smartphones running Android 6.0 or above.
Can I download the app on a tablet?
No. The Digihaler app is only designed to work on a smartphone at this time.
What does the "Daily Self-Assessment" do?
Daily self-assessment helps you track how you feel each day. To see past self-assessments, you can tap the "Data" icon and view self-assessments in a weekly view or a monthly view.
What does the orange circle around the “Digihalers and Safety” icon in the app home screen mean?
The orange circle around the "Digihalers and Safety" icon is a reminder to check the dose counter on the back of the device to see how many doses remain.
I received a notification that I have more than 12 ProAir Digihaler events today. What does this mean?
If you have had more than 12 ProAir Digihaler events (categorized as “good” (>45 L/min), “fair” (30-45 L/min), “low (<30 L/min) or no inhalation recorded within 1 min of cap open,” “exhalation,” or “possible air vent block”) in a 24-hour period, the app will notify you. Serious and potentially fatal side effects can occur with too much use of this medication. Contact your healthcare provider if you are using more ProAir Digihaler than usual, as this may be a sign of worsening symptoms.
I received a notification from my AirDuo Digihaler/ArmonAir Digihaler asking if I would like to set up my inhalation reminders. What does this mean?
Your inhaler will calculate how many doses you took in the past 7 days. You will receive a notification if you are not taking your maintenance medication twice a day. You will be asked if you would like to set up inhalation reminders.
How do I set up inhalation reminders for AirDuo Digihaler and ArmonAir Digihaler?
Select your “Profile” from the bottom navigation on your screen. You will have the option of turning on “Scheduled Reminders.” Slide the toggle button to turn them on. You can then set the time you would like to receive these reminders.
Why am I getting a "Digihaler Error" notification and can I continue to use my ProAir Digihaler, AirDuo Digihaler, and/or ArmonAir Digihaler?
If you receive an Error Message that includes an error code (for example Error Code 1, Error Code 2, or Error Code 3) please contact Teva Customer Support at +1(888) 603-0788 Monday through Friday so they can help you troubleshoot the issue. Your inhaler will still work to deliver your medication.
How do I change or delete inhaler events?
You are not able to change or delete inhaler events.
What do I do if the data screen on my Digihaler app says there is a possible air vent block?
Ensure you are not blocking the air vent with your lips or fingers when taking an inhalation.
For detailed instructions on how to avoid doing so, please refer to the Possible Air Vent Blocked video.
Why am I getting a continued problem notification?
If 6 or more of the last 12 events were either “low (<30 L/min) or no inhalation recorded within 1 min of cap open,” “exhalation,” or “possible air vent block,” then you will get this notification.
Talk to your healthcare provider and reference the "Digihaler Basics" document by tapping the "Digihalers and Safety" button.
What types of reports are available and what do they show?
In the “Data” section of the app, you are able to export inhaler event reports to view and share with your healthcare provider if you choose.
The reports show a three month view of your inhaler events and inspiratory flow rates. Inspiratory flow rates are categorized as: “good” (>45 L/min), “fair” (30-45 L/min), “low or no inhalation” (<30 L/min), “exhalation,” or “possible air vent block.”
If you only use a maintenance or a rescue inhaler, you will see one graph for inhaler events and one graph for inspiratory flow rates. If you use both a maintenance and rescue inhaler, those sections will include two graphs each on inhaler events and inspiratory flow rates.
How do I share my information with my caregiver or healthcare provider?
You can choose to share and discuss your Digihaler reports in a few different ways:
- You can bring your phone to your next appointment and show your healthcare provider your reports within the app.
- You can print a PDF in advance of your next appointment using the share function (the share function is located within the app reports function within the Data section).
- You can email the PDF directly to your healthcare provider using the share function within the app reports section. Your healthcare provider’s office must allow email communications from patients.
- You can use AirDrop® (iPhone only) or you can text.
How do I add a Healthcare Program in the app?
- Make sure you received an invitation code from your healthcare provider for the program in which you want to enroll.
- At the bottom of your app screen, select “Profile,” then select “Healthcare Programs.”
- If you have already enrolled in certain programs, you will see the list of programs here. If you are enrolling in a new program, select “Add Healthcare Program.”
- Insert the Invitation Code (case sensitive) into the form field and select “Sign Up.”
- You will then be led to a “Consent to Share” data screen. If you agree to share, select “Share My Data.” You will see your new program in the list of your enrolled programs.
- From this point on, the program will be able to see your data for your connected inhalers in the Digihaler family, your Digihaler events, and Daily Self-Assessments. To make sure that the program sees the latest data available, make sure you are online.
Where can I find all of the Healthcare Programs I'm enrolled in?
In your profile, click on Healthcare Programs and the app will show all of the Healthcare Programs you are enrolled in.
Why wasn’t I able to join a Healthcare Program?
First, make sure you used the right invitation code sent by the Healthcare Program. If you still have issues joining, please contact your Healthcare Program.
How do I unenroll with a Healthcare Program?
If you decide you no longer want to participate in a particular Healthcare Program, all you need to do to unenroll is tap the “Leave Program” button beside any program you want to stop. Additionally, you can contact your Healthcare Program who can also remove you.
I just accidentally left the wrong Healthcare Program, how do I undo this?
You should contact the Healthcare Program you want to re-join and ask for an invitation code. Once you have the code, you can easily rejoin the Healthcare Program.
What personal data is shared with my healthcare provider?
If you participate in a Healthcare Program and agree to share your inhaler event information with your healthcare provider, the only personal data he or she can see is your name, date of birth, email address, daily self-assessments, and your inhaler event information.