Accounts and Data Privacy
What type of information about my inhaler use is recorded when I use my ProAir Digihaler, AirDuo Digihaler, or ArmonAir Digihaler?
Inhaler use is recorded as an event when the cap is opened or you inhale. The date and time of the event, as well as inspiratory flow rate are recorded.
What information is the app saving?
The Digihaler app saves inhaler event information and your Daily Self-Assessments. Inhaler use is recorded as an event when the cap is opened or you inhale.
Can someone else see my data?
The only ways someone else will see your data is:
- If they install the app and log in with your email and password (which a parent or guardian may do for dependents that are 13 through 17 years of age)
- If you show someone your data from your account on your phone
- If you have provided consent to share your data as part of a Healthcare Program
Why do you need my date of birth?
Teva Pharmaceuticals, the maker of ProAir Digihaler, AirDuo Digihaler, and ArmonAir Digihaler and Digihaler app need to ensure that you are 18 years or older because you must be at least 18 to create an account. If you are 13 through 17 years old, a parent or guardian has to create a dependent account for you. Dependents must be 13 or older to use the app.
Why does the app send me to amazoncognito.com to sign up?
Amazoncognito.com is a third-party authentication mechanism that logs you in to the Digihaler app and Cloud.
How is my information on my inhaler and in the Digihaler app secured?
Teva takes its customer’s privacy and security concerns very seriously. Teva’s Digihaler and Digihaler app incorporates the latest industry-standard security and privacy protections.
My smartphone was stolen or lost, how can I make sure my personal health information is safe?
If your phone is missing, you should change your Digihaler account password as soon as possible using the “Forgot Your Password” link on the Digihaler app web browser or after installing the app onto another phone. If you need further support, contact Teva Customer Support at +1(888) 603-0788 Monday through Friday.
What happens to the information stored on my inhaler when I throw it away? Could it be retrieved?
Only inhaler event data is stored on your inhaler. No information, including personal data, is ever sent from the app to the inhaler.
If somebody finds your inhaler, they won’t be able to see your inhalation data by scanning your inhaler to their app. Once you have scanned and registered your inhaler with your account, your inhaler cannot be registered again and viewed in any other account.
How do I change my email or password after I have already set up an account?
Your account is directly linked to your email address, so your email address can't be changed after you create your account. If you forgot your password or would like to change it, you can tap the “Forgot Your Password?” button on the “Log In” page. A password-reset link will be sent to your email address.
How do I switch accounts in the app?
Since the app supports only one account at a time, to switch accounts, you will need to uninstall the Digihaler app, reinstall it from the app store, and sign in with a different account.
What happens if I get a new phone? Can I reinstall the app on it and access my prior data?
To transfer your data from your old phone to your new one follow these steps:
- Connect your previous smartphone to the internet. Open the app in your previous smartphone to begin transferring the data to the cloud (make sure your latest data is in the app). It is recommended that you keep the app open for 10 – 15 minutes to ensure your data has been transferred successfully to the cloud.
- Install the Digihaler app on your new smartphone and log in with the same account you used on your previous device. For instructions on how to install the app, see our “How do I get the app?” FAQ.
- Once you log in on your new smartphone and select your profile, all of your existing data will transfer from the cloud to your new smartphone. Make sure you check that all your data has transferred successfully.
Why can’t dependents younger than 13 use the Digihaler app?
The Digihaler app is designed for use in patients 13 years of age and older since the app is not yet designed to confirm compliance with COPPA (Children’s Online Privacy Protection Act) law. As described in the Digihaler app Privacy Notice, “Teva does not knowingly collect or solicit personal information from anyone under the age of 13. The app is not intended or designed to attract children. If you are under 13, please do not send any personal information about yourself to Teva. If you believe that we might have any information from a child under 13, please contact us at USPrivacy@tevapharm.com.
Teva will continue to collect user feedback and update the app periodically to address user needs.
How do I see information from my dependent in the app?
There are two ways to see your dependent's inhaler event data: on your dependent's phone or on your phone. Determine whether you want to set up the app on your phone or your dependent's phone, then follow these steps:
- Install the app on the phone and create an account under your name. You will be prompted to enter your name, date of birth and email address, and you will also be prompted to create a password.
- Once you have set up your account, you will be asked "Who will be using the Digihalers connected with this app?" You will then tap "Add a teenage profile" and will be prompted to add the name and date of birth for your dependent. Please keep in mind that your dependent must be at least 13 years old and younger than 18 years old to use the Digihaler app.
- To view your dependent's inhaler event data, open the app and tap the "Data" button from the bottom navigation on your screen.
I'm turning 18 and the app is telling me that I need to create a new account and that my data will be lost. Is there any way I can keep my information?
Currently, there is no way to combine your information from before you turned 18. If you just turned 18, you need to create your own account. To do this, uninstall and reinstall the Digihaler app on your smartphone and follow the prompts for setting up an account.
A week before you turn 18, a message will appear indicating you will need to create your own account after you turn 18 and that all your data from your current account will be lost. This message will also appear if the app is launched and the time remaining to turn 18 is between 2 and 7 days away. This message will give you the option to download your data.
I forgot the email address and/or password I used to create my account. What should I do?
If you forgot your password or would like to change it, you can tap on the “Forgot Your Password?” button on the Login page. A password-reset link will be sent to your email address.
If you forgot which email address you used to initially create your Digihaler Account and need for logging in, it is recommended that you:
- Try logging in with the email address you most commonly use.
- Then try any other email addresses you might have used when initially signing up.
- Alternatively, you can use the “Forgot Your Password?” button on the app Login page and try each of your email addresses. The email address that receives the password-reset link is the email address you initially used to create your Digihaler account and you should keep using it to log in to the Digihaler app.
- As a last resort you can create a new account. Please note that you won’t be able to register your inhaler if it has already been registered to a different account.