Accounts and Data Privacy
What type of information about my inhaler use is recorded when I use my ProAir Digihaler, AirDuo Digihaler, or ArmonAir Digihaler?
Inhaler use is recorded as an event when the cap is opened or you inhale. The date and time of the event, as well as inspiratory flow rate are recorded.
What information is the app saving about me?
The Digihaler app saves inhaler event information and your daily self-assessments. Inhaler use is recorded as an event when the cap is opened or you inhale.
Can someone else see my data?
The only way for someone else to see your data is if they install the app using the exact same profile of the patient (which is how a parent/caregiver could do this).
Why do you need my date of birth?
Teva Pharmaceuticals, the maker of ProAir Digihaler, AirDuo Digihaler, and ArmonAir Digihaler and Digihaler app need to ensure that you are over 18 years old because you must be at least 18 to create an account. If you are between 13 and 18 years of age, a guardian has to create a dependent account for you. Dependents must be 13 or older to use the app
Why does the app send me to amazoncognito.com to sign up?
Amazoncognito.com is a third-party authentication mechanism that logs you into the App and Cloud.
How is my information on my inhaler and in the Digihaler app secured?
Teva takes its customer’s privacy and security concerns very seriously. Teva’s Digihaler and mobile app incorporates the latest industry-standard security and privacy protections.
My smartphone was stolen or lost, how can I make sure my personal health information is safe?
If your phone is missing, you should change your password as soon as possible using the “Forgot Password” link on the Digihaler app web browser or after installing the app onto another phone. If you need further support, contact Teva Customer Support at +1 (888) 603-0788 Monday through Friday.
What happens to the information stored on my Digihaler inhaler when I throw it away? Could it be retrieved?
Only inhaler event data is stored on your inhaler. No information, including personal data, is ever sent from the app to the inhaler. If somebody finds your inhaler, they won’t be able to see your inhalation data by scanning your inhaler to their app since once an inhaler registers with an account it gets associated with that account only.
Why is the app telling me that someone else is using this inhaler?
This means that the inhaler is already registered with a different user's account.
How do I change my email or password after I have already set up an account?
Your account is directly linked to your email address, so it can't be changed after you create your account. If you forgot your password or would like to change it, you can tap on the Forgot Password button on the login page. A password-reset link will be sent to your email address.
How do I switch accounts in my app?
Since the app supports only one account at a time, to switch accounts, you will need to uninstall the Digihaler app, reinstall it from the app store, and sign in with a different account.
What happens if I get a new phone? Can I reinstall the app on it?
First, make sure to connect your old smartphone to the internet. Then, install the Digihaler app on your new smartphone and login with the same account you used on your previous device. Once you select your profile, all of your existing information will transfer to your new smartphone.
Why can’t I use this on dependents younger than 13?
The Digihaler app is designed for use in patients 13 years of age and older since the app is not yet designed to confirm compliance with COPPA (Children’s Online Privacy Protection Act) law. As described in the Digihaler app Privacy Notice, “Teva does not knowingly collect or solicit personal information from anyone under the age of 13. The app is not intended or designed to attract children. If you are under 13, please do not send any personal information about yourself to Teva. If you believe that we might have any information from a child under 13, please contact us at USPrivacy@tevapharm.com.
Teva will continue to collect user feedback and update the app periodically to address user needs.
How do I see information from my dependent in the app?
There are two ways to see your dependent's inhaler event data: on your dependent's phone or on your phone. Determine whether you want to set up the app on your phone or your dependent's phone, then follow these steps:
- Install the app on the phone and create an account under your name. You will be prompted to set up an account using your name, date of birth and email address, and you will also be prompted to create a password.
- Once you have set up your account, you will be asked "Who will be using the Digihalers connected with this app?" You will then tap "Add a teenage profile" and will be prompted to add the name and date of birth for your dependent. Please keep in mind that your dependent must be at least 13 years old and younger than 18 years old to use the Digihaler app.
- To view your dependent's inhaler event data, open the app and select the "Data" button, or tap the "reports" icon.
I'm turning 18 and the app is telling me that I need to create a new account and that my data will be lost. Is there any way I can keep my information?
Currently, there is no way to combine your information from before you turned 18. If you just turned 18, you need to create your own account. To do this, uninstall and reinstall the Digihaler app on your smartphone and follow the prompts for setting up an account.
A week before you turn 18, a message will appear indicating you will need to create your own account after you turn 18 and that all your data from your current account will be lost. This message will also appear if the app is launched and the time remaining to turn 18 is between 2 and 7 days away. This message will give you the option to download your data.
I forgot the email address and/or password I used to create my account. What should I do?
If you forgot your password or would like to change it, you can tap on the Forgot Password button on the login page. A password-reset link will be sent to your email address.
If you forgot which email account you have used to create your Digihaler Account, you can use the Forgot Password option with each of your email accounts. The email account that receives the password-reset link is the email account you had used and should keep using to login to the Digihaler app.