Accounts and Data Privacy

Data sharing and privacy

What type of information about my inhaler use is recorded when I use my ProAir Digihaler, AirDuo Digihaler, or ArmonAir Digihaler?

Inhaler use is recorded as an event when the cap is opened or you inhale. The date and time of the event, as well as inspiratory flow rate are recorded.

What information is the app saving about me?

The Digihaler app saves inhaler event information and your daily self-assessments. Inhaler use is recorded as an event when the cap is opened or you inhale.

Can someone else see my data?

The only way for someone else to see your data is if they install the app using the exact same profile of the patient (which is how a parent/caregiver could do this).

Why do you need my date of birth?

Teva Pharmaceuticals, the maker of ProAir Digihaler, AirDuo Digihaler, and ArmonAir Digihaler and Digihaler app need to ensure that you are over 18 years old because you must be at least 18 to create an account. If you are between 13 and 18 years of age, a guardian has to create a dependent account for you. Dependents must be 13 or older to use the app

Why does the app send me to amazoncognito.com to sign up?

Amazoncognito.com is a third-party authentication mechanism that logs you into the App and Cloud.

How is my information on my inhaler and in the Digihaler app secured?

Teva takes its customer’s privacy and security concerns very seriously. Teva’s Digihaler and mobile app incorporates the latest industry-standard security and privacy protections.

My smartphone was stolen or lost, how can I make sure my personal health information is safe?

If your phone is missing, you should change your password as soon as possible using the “Forgot Password” link on the Digihaler app web browser or after installing the app onto another phone. If you need further support, contact Teva Customer Support at +1 (888) 603-0788 Monday through Friday.

What happens to the information stored on my Digihaler inhaler when I throw it away? Could it be retrieved?

Only inhaler event data is stored on your inhaler. No information, including personal data, is ever sent from the app to the inhaler. If somebody finds your inhaler, they won’t be able to see your inhalation data by scanning your inhaler to their app since once an inhaler registers with an account it gets associated with that account only.

Why is the app telling me that someone else is using this inhaler?

This means that the inhaler is already registered with a different user's account.

Managing your account

How do I change my email or password after I have already set up an account?

Your account is directly linked to your email address, so it can't be changed after you create your account. If you forgot your password or would like to change it, you can tap on the Forgot Password button on the login page. A password-reset link will be sent to your email address.

How do I switch accounts in my app?

Since the app supports only one account at a time, to switch accounts, you will need to uninstall the Digihaler app, reinstall it from the app store, and sign in with a different account.

What happens if I get a new phone? Can I reinstall the app on it?

First, make sure to connect your old smartphone to the internet. Then, install the Digihaler app on your new smartphone and login with the same account you used on your previous device. Once you select your profile, all of your existing information will transfer to your new smartphone.

Why can’t I use this on dependents younger than 13?

The Digihaler app is designed for use in patients 13 years of age and older since the app is not yet designed to confirm compliance with COPPA (Children’s Online Privacy Protection Act) law. As described in the Digihaler app Privacy Notice, “Teva does not knowingly collect or solicit personal information from anyone under the age of 13. The app is not intended or designed to attract children. If you are under 13, please do not send any personal information about yourself to Teva. If you believe that we might have any information from a child under 13, please contact us at USPrivacy@tevapharm.com.

Teva will continue to collect user feedback and update the app periodically to address user needs.

How do I see information from my dependent in the app?

There are two ways to see your dependent's inhaler event data: on your dependent's phone or on your phone. Determine whether you want to set up the app on your phone or your dependent's phone, then follow these steps:

  • Install the app on the phone and create an account under your name. You will be prompted to set up an account using your name, date of birth and email address, and you will also be prompted to create a password.
  • Once you have set up your account, you will be asked "Who will be using the Digihalers connected with this app?" You will then tap "Add a teenage profile" and will be prompted to add the name and date of birth for your dependent. Please keep in mind that your dependent must be at least 13 years old and younger than 18 years old to use the Digihaler app.
  • To view your dependent's inhaler event data, open the app and select the "Data" button, or tap the "reports" icon.

I'm turning 18 and the app is telling me that I need to create a new account and that my data will be lost. Is there any way I can keep my information?

Currently, there is no way to combine your information from before you turned 18. If you just turned 18, you need to create your own account. To do this, uninstall and reinstall the Digihaler app on your smartphone and follow the prompts for setting up an account.

A week before you turn 18, a message will appear indicating you will need to create your own account after you turn 18 and that all your data from your current account will be lost. This message will also appear if the app is launched and the time remaining to turn 18 is between 2 and 7 days away. This message will give you the option to download your data.

I forgot the email address and/or password I used to create my account. What should I do?

If you forgot your password or would like to change it, you can tap on the Forgot Password button on the login page. A password-reset link will be sent to your email address.

If you forgot which email account you have used to create your Digihaler Account, you can use the Forgot Password option with each of your email accounts. The email account that receives the password-reset link is the email account you had used and should keep using to login to the Digihaler app.

Digihaler® support page on mobile phone

Customer Support

If you have questions we haven’t answered, our customer support team is here to help you from Monday to Friday.

Call us at

+1 (888) 603-0788

 

Approved Uses and Important Safety Information for ProAir Digihaler

APPROVED USES FOR PROAIR DIGIHALER

APPROVED USES

PROAIR® DIGIHALER®
 (albuterol sulfate) Inhalation Powder is a prescription medicine used in people 4 years of age and older to:

  • treat or prevent bronchospasm in people who have reversible obstructive airway disease
  • prevent exercise-induced bronchospasm

IMPORTANT SAFETY INFORMATION

IMPORTANT SAFETY INFORMATION

Do not use PROAIR DIGIHALER if you are allergic to albuterol sulfate, lactose, milk proteins, or any of the ingredients in PROAIR DIGIHALER. Ask your healthcare provider if you have any questions or are not sure

Before using PROAIR DIGIHALER, tell your healthcare provider about all of your medical conditions, including if you:

  • have heart problems
  • have high blood pressure (hypertension)
  • have convulsions (seizures)
  • have thyroid problems
  • have diabetes
  • have low potassium levels in your blood
  • are pregnant or planning to become pregnant
  • are breastfeeding or planning to breastfeed

Tell your healthcare provider about all the medicines you take, especially:

  • other inhaled medicines or asthma medicines
  • beta blocker medicines
  • diuretics
  • digoxin
  • monoamine oxidase inhibitors
  • tricyclic antidepressants

Do not increase your dose or take extra doses of PROAIR DIGIHALER without first talking to your healthcare provider

Get medical help right away if PROAIR DIGIHALER no longer helps your symptoms, your symptoms get worse or you need to use your inhaler more often

While you are using PROAIR DIGIHALER, do not use other inhaled rescue medicines and asthma medicines unless your healthcare provider tells you to do so

PROAIR DIGIHALER may cause serious side effects, including:

      • worsening trouble breathing, coughing and wheezing (paradoxical bronchospasm). If this happens, stop using PROAIR DIGIHALER and call your healthcare provider or get emergency help right away. This is more likely to happen with your first use of a new asthma inhalation medicine
      • heart problems, including faster heart rate and higher blood pressure
      • possible death in people with asthma who use too much PROAIR DIGIHALER
      • allergic reactions. Call your healthcare provider right away if you have any of the following symptoms of an allergic reaction:
        • itchy skin
        • swelling beneath your skin or in your throat
        • rash
        • worsening trouble breathing
      • changes in laboratory blood values (sugar, potassium)

The most common side effects of PROAIR DIGIHALER include:

    • back pain
    • body aches and pain
    • upset stomach
    • sinus headache
    • urinary tract infection
    • your heart feels like it is pounding or racing (palpitations)
    • chest pain
    • fast heart rate
    • shakiness
    • nervousness
    • headache
    • dizziness
    • sore throat
    • runny nose

These are not all of the possible side effects of PROAIR DIGIHALER. For more information, ask your healthcare provider or pharmacist

You are encouraged to report negative side effects of prescription drugs to the FDA. Visit www.fda.gov/medwatch, or call 1-800-FDA-1088

Please read the full Prescribing Information for PROAIR DIGIHALER.

Approved Uses and Important Safety Information for AirDuo Digihaler and ArmonAir Digihaler

APPROVED USES FOR AIRDUO DIGIHALER AND
ARMONAIR DIGIHALER

APPROVED USES

  • AIRDUO® DIGIHALER® (fluticasone propionate and salmeterol) inhalation powder is a prescription medicine used to control symptoms of asthma and to prevent symptoms such as wheezing in people 12 years of age and older.
  • ARMONAIR® DIGIHALER® (fluticasone propionate) inhalation powder is a prescription medicine for the long-term treatment of asthma in patients 12 years and older.
  • AIRDUO DIGIHALER and ARMONAIR DIGIHALER are not used to relieve sudden breathing problems from asthma and won't replace a rescue inhaler.

AIRDUO DIGIHALER and ARMONAIR DIGIHALER each contain a built-in electronic module that records and stores information about inhaler events. AIRDUO DIGIHALER and ARMONAIR DIGIHALER may be used with, and transmit information to, a mobile App. AIRDUO DIGIHALER and ARMONAIR DIGIHALER do not need to be connected to the app in order for you to take your medicine.

IMPORTANT SAFETY INFORMATION

Important safety information

  • AIRDUO DIGIHALER contains salmeterol. Long-acting beta2-agonist (LABA) medicines such as salmeterol when used alone increase the risk of hospitalizations and death from asthma problems. AIRDUO DIGIHALER contains an inhaled corticosteroid (ICS) and a LABA. When an ICS and a LABA are used together, there is not a significant increased risk in hospitalizations and death from asthma problems.
  • Do not use AIRDUO DIGIHALER or ARMONAIR DIGIHALER to treat sudden breathing problems from asthma. Always have a rescue inhaler with you to treat sudden symptoms.
  • Do not use AIRDUO DIGIHALER or ARMONAIR DIGIHALER if you have a severe allergy to milk proteins or if you are allergic to any of the ingredients in the product. Ask your healthcare provider if you are not sure.
  • Do not use AIRDUO DIGIHALER or ARMONAIR DIGIHALER more often than prescribed.
  • Do not take AIRDUO DIGIHALER with other medicines that contain a LABA for any reason.
  • Tell your healthcare provider about all the medicines you take and about all of your health conditions.
  • Do not stop using ARMONAIR DIGIHALER, even if you are feeling better, unless your healthcare provider tells you to. If you miss a dose of ARMONAIR DIGIHALER, just skip that dose. Take your next dose at your usual time. Do not take 2 doses at 1 time.
  • AIRDUO DIGIHALER and ARMONAIR DIGIHALER can cause serious side effects, including:
    • Fungal infection in your mouth or throat (thrush). Rinse your mouth with water without swallowing after using AIRDUO DIGIHALER or ARMONAIR DIGIHALER to help reduce your chance of getting thrush.
    • Weakened immune system and increased chance of getting infections (immunosuppression). You should avoid exposure to chickenpox and measles, and, if exposed, tell your healthcare provider right away. Worsening of existing tuberculosis, fungal, bacterial, viral, or parasitic infections, or herpes infection of the eye (ocular herpes simplex) may occur.
    • Reduced adrenal function. This can happen when you stop taking an oral corticosteroid (such as prednisone) and start taking a medicine containing an ICS (such as AIRDUO DIGIHALER or ARMONAIR DIGIHALER). During this transition period, when your body is under stress such as from fever, trauma (such as a car accident), infection, or surgery, adrenal insufficiency can get worse and may cause death. Symptoms of adrenal insufficiency include:
      • feeling tired
      • lack of energy
      • weakness
      • nausea and vomiting
      • low blood pressure
  • For AIRDUO DIGIHALER, there may be sudden breathing problems immediately after inhaling your medicine. If you have sudden breathing problems immediately after inhaling your medicine, stop using AIRDUO DIGIHALER and call your healthcare provider right away.
  • Serious allergic reactions. Stop using AIRDUO DIGIHALER or ARMONAIR DIGIHALER and call your healthcare provider or get emergency medical care if you get any of the following symptoms of a serious allergic reaction:
      • rash
      • hives
      • swelling of your face, mouth, and tongue
      • nausea and vomiting
      • breathing problems
  • AIRDUO DIGIHALER can also cause additional serious side effects, including:
    • Effects on the heart
      • increased blood pressure
      • a fast or irregular heartbeat
      • chest pain
    • Effects on the nervous system
      • tremor
      • nervousness
  • AIRDUO DIGIHALER and ARMONAIR DIGIHALER can cause:
    • Bone thinning or weakness (osteoporosis)
    • Slowed growth in children. A child's growth should be checked often.
    • Eye problems including glaucoma and cataracts. You should have regular eye exams while using AIRDUO DIGIHALER or ARMONAIR DIGIHALER.
  • For AIRDUO DIGIHALER, changes may occur in laboratory blood values (sugar, potassium, certain types of white blood cells)
  • For ARMONAIR DIGIHALER increased wheezing (bronchospasm) may occur. Increased wheezing can happen right away after using ARMONAIR DIGIHALER. If this occurs, stop using ARMONAIR DIGIHALER and call your healthcare provider. Always have a rescue inhaler with you to treat sudden wheezing.
  • Common side effects of AIRDUO DIGIHALER and ARMONAIR DIGIHALER include:
    • thrush in your mouth or throat. Rinse your mouth with water without swallowing after use to help prevent this.
    • headache
    • cough
  • Additionally, AIRDUO DIGIHALER has common side effects of:
    • back pain
    • infection of nose and throat (nasopharyngitis)
  • ARMONAIR DIGIHALER has common side effects of:
    • upper respiratory tract infection
    • infection or inflammation of nose and throat (nasopharyngitis)
  • These are not all the possible side effects of AIRDUO DIGIHALER and ARMONAIR DIGIHALER. Call your healthcare provider for medical advice about side effects.
  • You are encouraged to report negative side effects of prescription drugs to the FDA. Visit www.fda.gov/medwatch, or call 1-800-FDA-1088.

Please see full Prescribing Information for AIRDUO DIGIHALER and ARMONAIR DIGIHALER.

 

Devices comply with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) These devices may not cause harmful interference, and (2) these devices must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by Teva could void the user’s authority to operate the equipment.